ACE Tier 2 Account Support Specialist — Remote

TEEMA Solutions Group; Ashburn (VA); Remote; USD 50,000 - 70,000; Full time

Job summary

TEEMA Solutions Group is seeking an ACE Account Service Desk Specialist II to provide Tier 2 support for the Automated Commercial Environment (ACE) platform. This role requires problem-solving skills to assist a large user community including government and trade partners.

The successful candidate will troubleshoot technical issues, manage accounts, and provide exceptional customer service. Candidates with 2+ years of IT help desk experience and knowledge of trade compliance systems are preferred. The position offers a primarily remote work option with a rotating shift environment.

Qualifications

• 2+ years of IT help desk, technical support, or customer support experience.
• Experience supporting web portals or business applications.
• Ability to work rotating schedules, including evenings and weekends.

Responsibilities

• Provide advanced assistance to a large user community including government agencies and trade partners.
• Troubleshoot technical and operational issues related to the ACE platform.
• Support user enrollment, account activation, and portal administration.

Skills

IT help desk experience

Technical support skills

Customer service skills

Troubleshooting skills

Communication skills

Tools

ServiceNow

Job description

TEEMA Solutions Group is seeking an ACE Account Service Desk Specialist II to provide Tier 2 support for the Automated Commercial Environment (ACE) platform. This role requires problem-solving skills to assist a large user community including government and trade partners.

The successful candidate will troubleshoot technical issues, manage accounts, and provide exceptional customer service. Candidates with 2+ years of IT help desk experience and knowledge of trade compliance systems are preferred. The position offers a primarily remote work option with a rotating shift environment.