Remote Tier 2 Network Engineer — Palo Alto Expert

Magna5; United States; Remote; USD 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

401(k) with employer match

Paid time off including holidays and浮

Medical, dental, and vision benefits

Certification reimbursement

Phone and internet stipend

Zusammenfassung

Magna5 is seeking a Tier 2 Network Engineer for our remote end-user support team. You will own advanced network troubleshooting across diverse client networks, handling complex issues and contributing to internal engineering improvements.

You will respond to tickets, diagnose routing, switching, firewall, and VPN problems, document resolutions, and participate in on-call rotations. A strong Palo Alto background and MSP experience are preferred.

Qualifikationen

• 3+ years administering or supporting networking technologies.
• Experience with NAT/PAT, VPN, EIGRP, OSPF, BGP, MPLS/VPLS, Radius, LDAP, 802.1x, Spanning Tree.
• MSP or professional services experience is a plus.
• Relevant networking certifications such as CCNA, NSE4, PCNSA, or Azure/AWS networking

Aufgaben

• Respond to tickets, phone, and email, resolving advanced networking issues.
• Troubleshoot switches, routers, firewalls, VPNs across client environments.
• Diagnose recurring issues, identify root causes, implement solutions.
• Document resolutions and contribute to knowledge base.
• Collaborate on escalations, internal projects, and design initiatives.
• Track time and communication in internal systems.
• Join on-call rotations and support outside standard hours.

Kenntnisse

Troubleshooting

Independent decisions

Multitasking

Clear communication

Networking concepts

Palo Alto

Ausbildung

Associate/Bachelor’s degree in IT

Tools

Palo Alto

Jobbeschreibung

Magna5 is seeking a Tier 2 Network Engineer for our remote end-user support team. You will own advanced network troubleshooting across diverse client networks, handling complex issues and contributing to internal engineering improvements.

You will respond to tickets, diagnose routing, switching, firewall, and VPN problems, document resolutions, and participate in on-call rotations. A strong Palo Alto background and MSP experience are preferred.