Tier 2 Network Engineer, End User Support

Magna5; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) with employer match

Paid time off including holidays and浮

Medical, dental, and vision benefits

Certification reimbursement

Phone and internet stipend

Job summary

Magna5 is seeking a Tier 2 Network Engineer for our remote end-user support team. You will own advanced network troubleshooting across diverse client networks, handling complex issues and contributing to internal engineering improvements.

You will respond to tickets, diagnose routing, switching, firewall, and VPN problems, document resolutions, and participate in on-call rotations. A strong Palo Alto background and MSP experience are preferred.

Qualifications

• 3+ years administering or supporting networking technologies.
• Experience with NAT/PAT, VPN, EIGRP, OSPF, BGP, MPLS/VPLS, Radius, LDAP, 802.1x, Spanning Tree.
• MSP or professional services experience is a plus.
• Relevant networking certifications such as CCNA, NSE4, PCNSA, or Azure/AWS networking

Responsibilities

• Respond to tickets, phone, and email, resolving advanced networking issues.
• Troubleshoot switches, routers, firewalls, VPNs across client environments.
• Diagnose recurring issues, identify root causes, implement solutions.
• Document resolutions and contribute to knowledge base.
• Collaborate on escalations, internal projects, and design initiatives.
• Track time and communication in internal systems.
• Join on-call rotations and support outside standard hours.

Skills

Troubleshooting

Independent decisions

Multitasking

Clear communication

Networking concepts

Palo Alto

Education

Associate/Bachelor’s degree in IT

Tools

Palo Alto

Job description

All Jobs > Tier 2 Network Engineer, End User Support

Tier 2 Network Engineer, End User Support
Remote Worker

Description

About the Role

We are looking for a Tier 2 Network Engineer to join our managed services support team and take ownership of advanced network troubleshooting across a diverse client base. In this role, you will work through complex technical issues, make sound decisions in real time, and contribute to both customer support and internal engineering improvement efforts.

Core Responsibilities

• Respond to customer support requests through tickets, phone, and email, resolving advanced networking issues with urgency and sound judgment
• Troubleshoot and support switches, routers, firewalls, VPNs, and related network infrastructure across client environments
• Diagnose recurring issues, identify root causes, and implement practical solutions to reduce repeat incidents
• Document resolutions clearly and contribute knowledge base articles to strengthen team-wide support capabilities
• Collaborate with other engineers on escalations, internal projects, and network design initiatives
• Track time, activity, and communication accurately across internal systems
• Participate in certification training and maintain relevant technical credentials
• Join an on-call rotation and support client needs outside standard hours when required

Requirements

Required Skills & Abilities

• Strong troubleshooting ability across core networking technologies and client environments
• Comfort making independent decisions and moving issues toward resolution without excessive oversight
• Ability to manage multiple priorities and shift quickly based on ticket severity and customer impact
• Clear written communication for documentation and customer-facing updates
• Working knowledge of routing, switching, firewall behavior, VPNs, and network availability concepts
• Ability to collaborate effectively while contributing as a strong individual technical resource
• Must be very knowledgeable in Palo Alto

Other Requirements

• Minimum of 3 years of experience administering or supporting networking technologies
• Associate or bachelor’s degree in information technology or equivalent relevant experience
• Experience with technologies such as NAT/PAT, VPN, EIGRP, OSPF, BGP, MPLS/VPLS, Radius, LDAP, 802.1x, Spanning Tree, Port Channels, SD-WAN, QoS, and traffic shaping is valued
• MSP or professional services experience is a plus
• Relevant networking certifications are preferred, including examples such as CCNA, NSE4, PCNSA, or Azure/AWS networking certifications
• Extensive paid time off including paid holidays and float holidays
• Highly competitive and flexible medical, dental, and vision benefits plans to suit your needs
• 401(k) with generous employer match
• Tailored Life and Disability insurance plans
• Full reimbursement for approved professional certification and career enriching opportunities
• Monthly mobile phone plan and internet service stipend

What We Do

Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5global.com

Requirements

Requirements

Required Skills & Abilities

• Strong troubleshooting ability across core networking technologies and client environments
• Comfort making independent decisions and moving issues toward resolution without excessive oversight
• Ability to manage multiple priorities and shift quickly based on ticket severity and customer impact
• Clear written communication for documentation and customer-facing updates
• Working knowledge of routing, switching, firewall behavior, VPNs, and network availability concepts
• Ability to collaborate effectively while contributing as a strong individual technical resource

Other Requirements

• Minimum of 3 years of experience administering or supporting networking technologies
• Associate or bachelor’s degree in information technology or equivalent relevant experience
• Experience with technologies such as NAT/PAT, VPN, EIGRP, OSPF, BGP, MPLS/VPLS, Radius, LDAP, 802.1x, Spanning Tree, Port Channels, SD-WAN, QoS, and traffic shaping is valued
• MSP or professional services experience is a plus
• Relevant networking certifications are preferred, including examples such as CCNA, NSE4, PCNSA, or Azure/AWS networking certifications
• Extensive paid time off including paid holidays and float holidays
• Highly competitive and flexible medical, dental, and vision benefits plans to suit your needs
• 401(k) with generous employer match
• Tailored Life and Disability insurance plans
• Full reimbursement for approved professional certification and career enriching opportunities
• Monthly mobile phone plan and internet service stipend

What We DoMagna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5global.com