Remote Tier 1 Customer Experience Associate

eDist - A Division Of A.I. Smarter World, Inc.; Town of Florida (NY); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Remote work (USA only)

Job summary

eDist, a growth technology company, seeks an entry-level support specialist to enhance client experience. You will handle calls, chats, and emails from partners and customers while learning Dictation.Cloud and supporting standard processes.

Ideal candidates have basic tech knowledge, strong communication, and a drive to learn. This role offers remote work within the USA and a Monday–Friday schedule with CST timing.

Qualifications

• Drive to learn about technology and grow your knowledge.
• Ability to assess clients’ support needs and provide solutions.
• Comfortable communicating verbally with clients to explain values.
• Utilize internal guides, manuals, and SOPs for support.
• Thrive in a fast-changing environment with urgency.
• Effectively multitask and prioritize workload.

Responsibilities

• Field and respond to incoming phone calls, chats, and emails from resellers and customers.
• Provide basic navigation information and develop an understanding of Dictation.Cloud.
• Continuously assess and improve efficiency, effectiveness, and alignment with business objectives.

Skills

Customer service

Communication

Troubleshooting

Adaptability

Attention to detail

Teamwork

Documentation

Education

Bachelor’s Degree in CS or related field

CompTIA or equivalent certification

HubSpot experience

Healthcare IT experience

Tools

HubSpot

Talkdesk

Microsoft Office

Windows basics

Job description

eDist, a growth technology company, seeks an entry-level support specialist to enhance client experience. You will handle calls, chats, and emails from partners and customers while learning Dictation.Cloud and supporting standard processes.

Ideal candidates have basic tech knowledge, strong communication, and a drive to learn. This role offers remote work within the USA and a Monday–Friday schedule with CST timing.