Remote Telemedicine Patient Relations Specialist

FastMed Urgent Care; Durham, Northern (NC, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

FastMed Urgent Care in Durham, NC seeks a Representative, Customer Relations to provide centralized support for patients across inquiries, MyChart registration, and telemedicine assistance, delivering friendly, compliant service. The role covers handling general inquiries, web submissions, and escalation to internal teams, while maintaining HIPAA standards and supporting remote or hybrid work as needed.

A high school diploma and at least one year of customer service experience are required;

Qualifications

• High School diploma or equivalent required.
• Minimum of one year of customer service experience.
• Healthcare customer service experience preferred.
• Telemedicine and Epic experience preferred.

Responsibilities

• Communicate with patients via phone and email.
• Support telemedicine visit workflows and MyChart registrations.
• Resolve patient inquiries and triage to appropriate teams.
• Report technical issues to IT and enterprise quality improvement.
• Maintain HIPAA-compliant communication.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Remote/Hybrid communication

Education

High School diploma or equivalent

Tools

Epic

MyChart

Solv

Microsoft Office

Job description

FastMed Urgent Care in Durham, NC seeks a Representative, Customer Relations to provide centralized support for patients across inquiries, MyChart registration, and telemedicine assistance, delivering friendly, compliant service. The role covers handling general inquiries, web submissions, and escalation to internal teams, while maintaining HIPAA standards and supporting remote or hybrid work as needed.

A high school diploma and at least one year of customer service experience are required;