Remote Telecom Insurance Support Specialist

USA Telecom Insurance Services, LLC; Georgia; Hybrid; USD 60,174,000 - 70,202,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Stock plan participation

Career growth

Job summary

USA Telecom Insurance Services, LLC is seeking a Broker Assistant to support the USAT broker, handle non-complex customer service issues, and escalate complex ones. This remote-enabled role is based in GA, with Eastern Time schedule flexibility.

You will manage new business submissions in Epic, maintain data accuracy, assist in renewal processes, and provide administrative support to marketing and billing activities. A strong customer service mindset is essential.

Qualifications

• Excellent analytical and problem-solving abilities.
• Strong communication and customer service skills.
• Ability to multitask with high accuracy.

Responsibilities

• Support accounts and brokers, ensuring accurate processing.
• Handle non-complex customer service inquiries and escalate complex issues.
• Manage new business submissions and data in Epic.
• Assist in renewal activities and billing-related tasks.
• Provide marketing support and manage correspondence.

Skills

Analytical thinking

Problem-solving

Decision making

Customer service

Communication

Multitasking

Organizational skills

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

USA Telecom Insurance Services, LLC is seeking a Broker Assistant to support the USAT broker, handle non-complex customer service issues, and escalate complex ones. This remote-enabled role is based in GA, with Eastern Time schedule flexibility.

You will manage new business submissions in Epic, maintain data accuracy, assist in renewal processes, and provide administrative support to marketing and billing activities. A strong customer service mindset is essential.