Remote Technical Services Specialist Surgical Robotics

Roboticsconnected; Detroit (MI); Remote; USD 45,000 - 67,000; Full time

Job summary

Medtronic is seeking a remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and the DS1 platform. You will explain complex technical issues to Health Care Professionals, Start-up specialists and Field Service Engineers, highlighting safe, effective operation in a global healthcare environment.

Ideal candidates have engineering or medical backgrounds with robotics experience, strong communication, and the ability to travel domestically and internationally as

Qualifications

• Bachelor’s or master’s degree in biomedical/electrical/mechanical engineering.
• Fluency in Portuguese, English and Italian (C1/C2).
• Robotics or motion control experience in large capital equipment.
• Strong analytical and problem-solving abilities.

Responsibilities

• Provide remote technical support for Hugo robotic system and DS1 to HCP, SUS and FSE.
• Act as technical liaison between stakeholders and operating unit.
• Drive escalation to resolve customer issues; initiate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Own documentation and entries; ensure timely, complete records.
• Occasional on-site support and training domestically and internationally.

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE). This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.

Primary Responsibilities:

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 – 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Required Qualifications:

• Bachelor’s or master’s degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 40,000.00 EUR- 60,000.00 EUR|Netherlands: 52,800.00 EUR- 79,200.00 EUR|Portugal: 30,400.00 EUR- 45,600.00 EUR|Spain: 37,600.00 EUR- 56,400.00 EUR|The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).