Remote Technical Service Manager - Public Safety SLA Leader

Motorola Solutions; Dover (DE); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Technical Service Manager to lead a technical service team delivering mission-critical solutions for public safety environments. The role emphasizes escalation management, SLA compliance, and efficient service delivery across North America.

This fully remote position requires up to 50% travel to customer sites and prefers candidates in Eastern/Central locations. A PMP/ITIL/Lean Six Sigma background is highly valued, with a strong ITSM foundation and leadership

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related technical field.
• 3+ years of Technical Project Management experience.
• 3+ years of Public Safety, Defense, Military or other mission-critical industry experience.
• U.S. citizenship or ability to obtain security clearance.

Responsibilities

• Lead, mentor, and develop technical service engineers, building a high-performance, customer-centric culture.
• Manage critical customer relationships during outages and incidents with proactive communication.
• Oversee day-to-day operations of the technical service department, including incident management and service fulfillment.
• Act as primary escalation point for complex issues, collaborating with engineering/product teams.

Skills

Team leadership

ITSM knowledge

Project management

CRM platforms

Public safety expertise

Stakeholder communication

Travel willingness

Education

Bachelor's degree in Computer Science, Information Technology, or a related technical field

Job description

Motorola Solutions is seeking a Technical Service Manager to lead a technical service team delivering mission-critical solutions for public safety environments. The role emphasizes escalation management, SLA compliance, and efficient service delivery across North America.

This fully remote position requires up to 50% travel to customer sites and prefers candidates in Eastern/Central locations. A PMP/ITIL/Lean Six Sigma background is highly valued, with a strong ITSM foundation and leadership