Remote Technical Engagement Specialist

Hotwire Communications; Fort Lauderdale (FL); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in telecommunications is seeking a dedicated customer support representative. In this role, you will be the first point of contact for customers, providing essential troubleshooting and support. This position offers the opportunity to enhance your technical skills while making a positive impact on customer satisfaction. You will thrive in a supportive and collaborative environment, engaging with a diverse customer base. If you are passionate about technology and customer service, this is the perfect opportunity to advance your career and grow within a dynamic organization.

Benefits

Career advancement opportunities

Supportive work environment

Technical skill enhancement

Diverse customer engagement

Qualifications

• Strong knowledge of telecommunications products and services is essential.
• Exceptional phone and communication skills are required.

Responsibilities

• Handle inbound calls from residential and business customers.
• Troubleshoot Tier 1 issues and escalate when necessary.

Skills

Telecommunications knowledge

Technical troubleshooting

Communication skills

Customer service experience

Job description

Employer Industry: Telecommunications

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction
- Involvement in troubleshooting and resolving technical issues
- Engaging role that requires direct interaction with customers

What to Expect (Job Responsibilities):
- Handle direct inbound calls from residential, business, and hospitality customers
- Provide first-level technical support for all services and assist with new order requests and billing inquiries
- Review scheduled trouble tickets for possible remote resolution
- Troubleshoot and solve Tier 1 issues, escalating when necessary, and ensure prompt follow-up
- Serve as the primary support liaison between the employer and residential customers

What is Required (Qualifications):
- Must have a thorough knowledge of the employer's product line and applications utilized by customers
- Exceptional communication skills, both written and verbal
- Ability to troubleshoot and resolve technical issues effectively
- Experience in a customer service role, preferably in telecommunications
- Must be available and punctual for scheduled work shifts

How to Stand Out (Preferred Qualifications):
- Previous experience in technical support or a similar role
- Familiarity with telecommunications products and services
- Experience with customer relationship management (CRM) software
- Strong problem-solving skills and ability to work under pressure

#Telecommunications #CustomerService #TechnicalSupport #CareerOpportunity #ProblemSolving

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