Remote Technical Customer Support - QA and Game Dev - 6/26

ModSquad; United States; Remote; USD 38,000 - 60,000; Full time

Job summary

ModSquad is seeking a tech support agent to provide top-notch service on a developer platform. This is a 24/7 project requiring at least 20 hours of weekly availability. Ideal candidates show strong attention to detail, gaming knowledge, and fluency in professional English.

Requirements include technical customer support experience, familiarity with digital marketplace platforms, and CRM tools like Salesforce. Being a gamer or having deep gaming industry insight is highly beneficial.

Qualifications

• Technical customer support experience.
• Knowledge of digital marketplace platforms.
• Salesforce or other CRMs experience.
• Familiarity with game engines is a strong bonus.
• Professional English fluency.

Responsibilities

• Provide top-notch technical support on a developer platform.
• Engage with customers in a 24/7 project with 20+ hours weekly.

Skills

Attention to detail

Professional English

Technical customer support

Gaming industry knowledge

Gamer understanding

Tools

Salesforce

Job description

We Could Use Someone Like You in Our Crew.

ModSquad is looking for tech support agents to provide top notch service to our customers! We are looking for a top notch T1 and Advanced Technical Support agent with a lot tech savvy to provide assistance on a developer' platform.

This is a 24/7 project seeking at least 20 hours of availability weekly.

Read below thoroughly for ideal skills and hardware requirements.

Ideal Candidate:

• Very strong attention to detail
• Looking for those who have robust knowledge of game engines; game development is a strong bonus
• Familiarity with quality assurance processes and testing methodologies relevant to game development and digital content; 3D digital asset moderation a very strong bonus
• Technical Customer Support experience
• Knowledge of digital marketplace platforms
• Salesforce experience (or other CRMs)
• Ability to gather and analyze technical data
• Foundational understanding of scripting or programming concepts
• Being a gamer or possessing a deep understanding of the gaming industry is a significant advantage for this role.
• Professional English fluency

System Specs Required:

• i7 Quad Core 3.0 GHz or higher

• 32 GB RAM

• Nvidia 3080 or higher (or equivalent)

• 500 GB+ Hard Drive Space (Recommended 1TB)

• Dual Monitors - Highly Recommended

• Internet speed of at least 100 down and upload 20 minimum

• Stable power connection

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.