Remote Tech Support Specialist - Enterprise Software
EBSCO Information Services
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Benefits offered by this job
Job summary
EBSCO Information Services seeks a Technical Support Representative to provide first-line diagnostic and troubleshooting support for our software solutions. You will assist internal and external clients by diagnosing issues, guiding installations, and communicating clear action plans.
Ideal candidates have 2+ years in application support, strong communication skills, and experience with ticketing systems. This role offers remote work with optional on-site collaboration and a comprehensive
Qualifications
- 2+ years of experience in an application or software support role.
- Experience supporting enterprise or customer-facing applications.
- Excellent communication skills; ability to translate technical issues for users.
- Experience with issue tracking/ticketing systems.
Responsibilities
- Provide first line diagnostic and troubleshooting support via phone and email.
- Answer questions across the full suite of EBSCO products.
- Identify root causes and propose actionable solutions.
- Collaborate with internal teams to prioritize and resolve issues.
- Explain product features, installation, configuration, and upgrades.
- Communicate action plans to clients and internal stakeholders.
- Research independently to resolve customer problems.
- Contribute to departmental objectives and high client satisfaction.
Skills
Education
Tools
Job description
EBSCO Information Services seeks a Technical Support Representative to provide first-line diagnostic and troubleshooting support for our software solutions. You will assist internal and external clients by diagnosing issues, guiding installations, and communicating clear action plans.
Ideal candidates have 2+ years in application support, strong communication skills, and experience with ticketing systems. This role offers remote work with optional on-site collaboration and a comprehensive
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