Remote Tax Specialist – Expert 1040 Prep & Support

Intuit, Inc.; Wichita (KS); Remote; USD 30,000 - 39,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit, Inc. seeks a tax-preparation professional for virtual customer support to guide customers through their returns using TurboTax. You will explain tax terms, offer expert guidance, and ensure quality interactions that empower customers to complete returns. Strong communication and a willingness to learn are essential.

Role emphasizes remote collaboration, compliance training, and meeting performance metrics while delivering excellent service to individual filers across the United States.

Qualifications

• 2+ years of recent federal/state 1040 tax return prep for at least 30 clients per season.
• Active PTIN and ability to obtain state licenses as needed.
• Willing to work minimum 20 hours per week and complete training.

Responsibilities

• Virtual, customer-facing role using video software to interact with customers.
• Provide tax advice, full service return prep and signature, and product inquiries.
• Document customer interactions and troubleshoot tax questions with accuracy.
• Meet KPIs and participate in pilots and training initiatives.

Skills

Tax preparation

Customer service

Video communications

Bilingual English/Spanish

Tools

TurboTax software

Job description

Intuit, Inc. seeks a tax-preparation professional for virtual customer support to guide customers through their returns using TurboTax. You will explain tax terms, offer expert guidance, and ensure quality interactions that empower customers to complete returns. Strong communication and a willingness to learn are essential.

Role emphasizes remote collaboration, compliance training, and meeting performance metrics while delivering excellent service to individual filers across the United States.