Remote Tax Pro & Customer Experience Expert

Intuit, Inc.; Sioux City (IA); Remote; USD 45,000 - 60,000; Full time

Job summary

Intuit, Inc. is seeking a remote Tax Professional to help customers complete their federal and state returns using TurboTax. You will provide expert guidance, explain tax terms, and ensure accurate, timely filing while delivering friendly, confident service through video interactions.

Candidates should have 2+ years of 1040 experience, PTIN, and strong communication skills. The role requires at least 20 hours weekly and residency in the United States.

Qualifications

• 2+ years of federal and state 1040 return experience for at least 30 clients per season.
• Active PTIN and ability to obtain related licenses.
• Working knowledge of Circular 230.
• Willing to work a minimum of 20 hours per week.
• Proficient with technology and tax software.
• Bilingual English/Spanish is a plus.
• Must reside in the United States.

Responsibilities

• This is a virtual, customer-facing role; you will be using our state of the art video communications software to interact with customers.
• Assist TurboTax customers with tax advice, full service return preparation and product inquiries.
• Document customer interactions and apply company policies to resolve inquiries.
• Meet KPIs and participate in training, pilots, and validations as needed.

Skills

Tax preparation

Customer service

Video calls

Bilingual English/Spanish

Tools

TurboTax

Job description

Intuit, Inc. is seeking a remote Tax Professional to help customers complete their federal and state returns using TurboTax. You will provide expert guidance, explain tax terms, and ensure accurate, timely filing while delivering friendly, confident service through video interactions.

Candidates should have 2+ years of 1040 experience, PTIN, and strong communication skills. The role requires at least 20 hours weekly and residency in the United States.