Remote Tax Pro: Expert Returns & Customer Guidance

Intuit, Inc.; Tallahassee (FL); Remote; USD 29,000 - 39,000; Full time

Job summary

Intuit, Inc. is seeking a virtual tax professional to assist TurboTax customers with federal and state returns, tax questions, and software guidance. The role emphasizes clear, empathetic communication and accurate tax preparation in a remote, video-enabled environment.

Must have 2+ years of recent tax return experience, PTIN eligibility, and the ability to work at least 20 hours per week. Bilingual English/Spanish is a plus, and a dedicated hardwired internet connection is required.

Qualifications

• 2+ years preparing federal and state individual 1040 returns for at least 30 clients per season.
• Must possess or be able to obtain state licenses, certificates, permits, or bonds.
• Must possess an active PTIN.
• Working knowledge of Circular 230.
• Willing to work minimum 20 hours per week.
• Proficient with technology; solid computer skills.
• Excellent verbal and written communication.
• Able to work in a fast-paced environment with minimal supervision.
• Must have or be willing to obtain a dedicated hardwired internet connection.
• Bilingual English/Spanish a plus.

Responsibilities

• Interact with customers virtually using video software to provide tax guidance and support.
• Assist with tax return preparation, calculations, and product inquiries.
• Create high quality customer experiences with empathy and clear language.
• Document customer interactions and adhere to procedures and policies.
• Meet KPI metrics and participate in trainings and validations.

Skills

Tax preparation

Customer service

Video/remote support

Bilingual English/Spanish

Education

PTIN eligible / PTIN holder

Tools

Tax software knowledge

Video conferencing tools

Job description

Intuit, Inc. is seeking a virtual tax professional to assist TurboTax customers with federal and state returns, tax questions, and software guidance. The role emphasizes clear, empathetic communication and accurate tax preparation in a remote, video-enabled environment.

Must have 2+ years of recent tax return experience, PTIN eligibility, and the ability to work at least 20 hours per week. Bilingual English/Spanish is a plus, and a dedicated hardwired internet connection is required.