Remote Tax Pro (CPA/EA) – TurboTax Guidance

Intuit, Inc.

Saginaw (MI)

Remote

USD 30,000 - 47,000

Full time

9 hours ago

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Job summary

Intuit, Inc. is seeking a highly motivated tax professional to assist TurboTax customers remotely. You will provide expert tax guidance, prepare returns, and explain tax concepts clearly using video interactions.

The role requires staying current with tax laws, delivering empathetic service, and maintaining accurate records while meeting performance metrics. Ideal candidates hold an unrestricted credential (CPA/EA/Attorney), have 2+ years of federal/state 1040 prep experience for many clients,

Qualifications

Active unrestricted credential required (CPA/EA/Attorney).
2+ years federal and state 1040 prep for 30+ clients per season using tax software.
Must hold state licenses/certificates/permits/bonds as applicable.
Must have PTIN and be willing to work at least 20 hours per week.
Proficient with technology; basic computer skills and security awareness.
Must reside in the United States.

Responsibilities

This is a virtual, customer-facing role; you will be using video communications software to interact with customers.
Provide tax advice, full-service return preparation and signature, product inquiries, and tax calculations.
Create high-quality customer interactions with empathy and deep tax knowledge.
Use government websites and professional resources to deliver accurate answers in everyday language.
Apply defined procedures and policies to troubleshoot inquiries and resolve tax advice and prep questions.
Document customer interactions and progress in the system.
Meet KPI metrics and participate in pilot tests and trainings as required.