Remote Tax Pro (CPA/EA) — Expert Returns & Help

Intuit, Inc.; Mansfield (OH); Remote; USD 34,000 - 43,000; Full time

Job summary

Intuit, Inc. is seeking a highly motivated tax professional to help customers complete their federal and state tax returns using TurboTax products. The role emphasizes expert guidance, accurate tax preparation, and clear explanations of tax terms.

A virtual, customer-facing setting uses advanced video tools to deliver high-quality service. The candidate should have an active credential (CPA/EA/Practicing Attorney), strong communication skills, and experience with tax preparation software.

Qualifications

• Must possess active unrestricted credential: EA, CPA, or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws.

Responsibilities

• This is a virtual, customer-facing role using video communications software to interact with customers.
• Help TurboTax customers with tax returns including advice, full service preparation, and product inquiries.
• Document customer interactions and strive to meet KPI metrics.

Skills

Tax preparation

Customer service

Video conferencing

Research skills

Problem solving

Bilingual (English/Spanish)

Education

CPA/EA/Practicing Attorney credential

Licenses/certificates (state)

PTIN

Tools

TurboTax software

Job description

Intuit, Inc. is seeking a highly motivated tax professional to help customers complete their federal and state tax returns using TurboTax products. The role emphasizes expert guidance, accurate tax preparation, and clear explanations of tax terms.

A virtual, customer-facing setting uses advanced video tools to deliver high-quality service. The candidate should have an active credential (CPA/EA/Practicing Attorney), strong communication skills, and experience with tax preparation software.