Remote Tax Pro (CPA/EA) - Expert Returns & Guidance

Intuit, Inc.; Newton (MA); Remote; USD 40,000 - 51,000; Full time

Job summary

Intuit, Inc. seeks a tax professional to help customers complete their returns using TurboTax. This is a virtual, customer-facing role with guidance on tax preparation and explanations of tax terms.

You will deliver accurate advice, complete returns, and assist with product inquiries while upholding brand standards. The role requires an active credential (CPA/EA/Attorney), 2+ years of federal/state 1040 experience, and a willingness to work at least 20 hours weekly.

Qualifications

• Active unrestricted credential: CPA/EA or practicing attorney.
• 2+ years of federal/state 1040 prep for at least 30 clients per season.
• Active PTIN required.
• Willing to work a minimum of 20 hours per week.
• Proficient with technology and video/audio tools.

Responsibilities

• Assist TurboTax customers via virtual video interactions.
• Provide tax advice, full-service return prep and signature.
• Answer product questions and perform tax calculations.
• Document customer interactions and meet KPIs.
• Participate in training and development as required.

Skills

Tax prep

Customer service

Communication

Problem solving

Video support

Education

CPA/EA/Practicing Attorney credential

Tools

Tax software

Job description

Intuit, Inc. seeks a tax professional to help customers complete their returns using TurboTax. This is a virtual, customer-facing role with guidance on tax preparation and explanations of tax terms.

You will deliver accurate advice, complete returns, and assist with product inquiries while upholding brand standards. The role requires an active credential (CPA/EA/Attorney), 2+ years of federal/state 1040 experience, and a willingness to work at least 20 hours weekly.