Remote Tax Pro (CPA/EA) - Expert Guidance

Intuit, Inc.

Scranton (Lackawanna County)

Remote

USD 40,000 - 51,000

Full time

6 hours ago

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Job summary

Intuit, Inc. is seeking a highly motivated tax professional with an active credential to help customers complete their taxes using TurboTax products.

This remote role involves providing expert guidance, tax preparation, and clear explanations of tax terms, while enhancing the customer experience and supporting brand objectives. The position requires 2+ years of relevant tax preparation experience, strong communication skills, and a willingness to complete required training and comply with

Qualifications

Active unrestricted credential: CPA/EA/Practicing Attorney.
Experience preparing federal and state returns for many clients per season.
Strong tax knowledge and ability to explain tax concepts clearly.

Responsibilities

This is a virtual, customer-facing role; you will use video communications software to interact with customers.
Assist TurboTax customers with tax returns: provide tax advice, full service preparation and signature, product inquiries, and tax calculations.
Create high quality customer interactions using empathy and deep tax knowledge to build confidence.
Use government resources and team expertise to provide accurate answers in everyday language.
Document customer interactions and work toward KPI metrics and Big Bet Goals.
Participate in training, up-skilling, and cross-training as required by the business.