Remote Tax Preparer - Customer-Facing Expert

Intuit, Inc.; College Park (MD); Remote; USD 29,000 - 37,000; Full time

Job summary

Intuit, Inc. seeks an experienced tax professional to assist TurboTax customers remotely in completing federal and state tax returns. You will guide clients through tax concepts, perform calculations, and provide clear explanations using everyday language.

The role emphasizes high-quality customer interactions, adherence to policy, training participation, and contributing to KPI targets while delivering confident service through video and audio tools.

Qualifications

• 2+ years of federal/state tax return prep experience for many clients.
• Active PTIN; state licenses or ability to obtain.
• Strong communication and service skills for virtual support.

Responsibilities

• Assist customers via virtual video sessions to complete tax returns.
• Provide tax advice, calculations and explanations of terms in everyday language.
• Document interactions and follow company procedures to resolve inquiries.
• Meet KPIs and participate in pilots and trainings as required.

Skills

Tax prep

Customer service

Verbal communication

Written communication

Video/audio interaction

Tools

Smartlook

Job description

Intuit, Inc. seeks an experienced tax professional to assist TurboTax customers remotely in completing federal and state tax returns. You will guide clients through tax concepts, perform calculations, and provide clear explanations using everyday language.

The role emphasizes high-quality customer interactions, adherence to policy, training participation, and contributing to KPI targets while delivering confident service through video and audio tools.