Remote Tax Expert (CPA/EA) – TurboTax Guidance

Intuit, Inc.; Springfield (MO); Remote; USD 39,000 - 51,000; Part time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit, Inc. is seeking a highly motivated tax professional with an active unrestricted credential to assist TurboTax customers remotely.

You will provide expert tax guidance, prepare and sign returns, answer product questions, and explain tax terms, while upholding brand values and customer delight. You will work virtually, leveraging video tools, with flexible hours and pay aligned to regional market rates; training and compliance are part of the role.

Qualifications

• Must possess active unrestricted credential: CPA/EA, or Practicing Attorney with tax preparation experience.

Responsibilities

• This is a virtual, customer-facing role using video communications software to interact with customers.
• Provide tax advice, full service return preparation and signature, and product/software inquiries.
• Create high quality customer interactions with empathy and deep knowledge in tax preparation.
• Use government websites and resources to deliver accurate answers in plain language.
• Follow defined practices and policies to troubleshoot and resolve inquiries.
• Document customer interactions and meet KPI metrics and goals.
• Participate in pilot testing and training as required.

Skills

Communication skills

Customer service

Critical thinking

Problem solving

Research skills

Fast-paced environment

Bilingual English/Spanish (plus)

Education

Active unrestricted credential: CPA/EA/Practicing Attorney

Tools

Tax preparation software

Job description

Intuit, Inc. is seeking a highly motivated tax professional with an active unrestricted credential to assist TurboTax customers remotely.

You will provide expert tax guidance, prepare and sign returns, answer product questions, and explain tax terms, while upholding brand values and customer delight. You will work virtually, leveraging video tools, with flexible hours and pay aligned to regional market rates; training and compliance are part of the role.