Remote Tax Expert (CPA/EA) for TurboTax Guidance

Intuit, Inc.; Gainesville (GA); Remote; USD 34,000 - 43,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit, Inc. is seeking a tax professional to help TurboTax customers complete federal and state returns remotely. You will guide customers through tax preparation, provide expert explanations of tax terms, and handle software inquiries using video tools.

A strong fast-paced, customer-focused approach and industry credentials are required. The role offers a competitive pay package with bonus eligibility and equity rewards, plus comprehensive benefits.

Qualifications

• Active unrestricted credential: CPA/EA/Practicing Attorney with strong tax preparation experience.
• 2+ years of recent federal/state 1040 tax returns preparation for 30+ clients per season using commercial tax software.
• State licenses/permits/bonds as required by jurisdiction.
• PTIN active.

Responsibilities

• Interact with customers virtually via video; provide tax advice and full service return preparation.
• Handle product/software inquiries and tax calculations.
• Document customer interactions and work toward KPI metrics.
• Participate in training, pilot tests, and cross-training as needed.

Skills

Tax preparation

Video communication

Customer service

Verbal and written communication

Critical thinking

Problem solving

Research skills

Fast-paced environment

Dedicated internet connection

Bilingual English/Spanish

Tools

TurboTax software

Video conferencing software

Smartlook

Job description

Intuit, Inc. is seeking a tax professional to help TurboTax customers complete federal and state returns remotely. You will guide customers through tax preparation, provide expert explanations of tax terms, and handle software inquiries using video tools.

A strong fast-paced, customer-focused approach and industry credentials are required. The role offers a competitive pay package with bonus eligibility and equity rewards, plus comprehensive benefits.