Remote Tax Expert (CPA/EA) for TurboTax Support

Intuit, Inc.; Providence (RI); Remote; USD 40,000 - 50,000; Full time

Job summary

Intuit, Inc. is seeking a remote tax expert to help TurboTax customers complete their federal and state returns. You will provide tax guidance, perform full-service preparation, and explain tax terms using clear, everyday language.

The role requires an active credential (CPA/EA/Attorney), 2+ years of experience, and the ability to work 20+ hours weekly. A hardwired internet connection and strong communication skills are essential for success.

Qualifications

• Must possess an active unrestricted credential (CPA/EA/Practicing Attorney) with strong tax preparation experience.
• 2+ years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients per season using commercial tax software.
• Proficient with technology and solid knowledge of computer operations and software.

Responsibilities

• Assist customers virtually via video communications to provide tax guidance and preparation.
• Perform full service return preparation and signature.
• Answer product/software questions and provide tax calculations and explanations in everyday language.
• Document customer interactions and meet KPI metrics and goals.
• Complete required training and development as determined by the business.

Skills

Active credential

Tax prep experience

Communication skills

Bilingual English/Spanish

Video calls

Attention to detail

Video conferencing familiarity

Tools

TurboTax

Tax software

Job description

Intuit, Inc. is seeking a remote tax expert to help TurboTax customers complete their federal and state returns. You will provide tax guidance, perform full-service preparation, and explain tax terms using clear, everyday language.

The role requires an active credential (CPA/EA/Attorney), 2+ years of experience, and the ability to work 20+ hours weekly. A hardwired internet connection and strong communication skills are essential for success.