Remote Tax Expert: CPA/EA for TurboTax Help

Intuit, Inc.; Des Moines (IA); Remote; USD 30,000 - 44,000; Full time

Benefits offered by this job

Cash bonus

Benefits package

Job summary

Intuit, Inc. is seeking a highly capable tax professional to assist TurboTax customers in preparing and reviewing federal and state returns. This virtual role emphasizes expert guidance, clear explanations of tax terms, and customer delight.

You will leverage a strong knowledge of tax laws, maintain professional communication, and complete required trainings to stay compliant. A flexible, remote work setup is supported to help customers nationwide.

Qualifications

• Must hold an active unrestricted credential (CPA/EA/Practicing Attorney).
• 2+ years of federal/state individual tax return prep experience for at least 30 clients per season.
• Proficient with tax software and tax laws.

Responsibilities

• Assist TurboTax customers virtually via video for tax returns and related questions.
• Provide tax advice, prepare and sign full-service returns when applicable.
• Explain tax terms in simple language and document interactions.
• Follow procedures to troubleshoot inquiries and meet KPI metrics.
• Complete required training and adapt to changes in policy and products.

Skills

Active CPA/EA/Attorney

Tax preparation experience

Bilingual English/Spanish

Customer service

Video-based customer support

Job description

Intuit, Inc. is seeking a highly capable tax professional to assist TurboTax customers in preparing and reviewing federal and state returns. This virtual role emphasizes expert guidance, clear explanations of tax terms, and customer delight.

You will leverage a strong knowledge of tax laws, maintain professional communication, and complete required trainings to stay compliant. A flexible, remote work setup is supported to help customers nationwide.