Remote Tax Expert (CPA/EA) for TurboTax Help

Intuit, Inc.; Gainesville (GA); Remote; USD 34,000 - 50,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits package

Job summary

Intuit, Inc. is seeking a highly motivated tax professional to assist customers in completing their taxes using TurboTax products. This virtual role focuses on expert guidance, tax preparation, and clear explanations of tax terms to empower customers.

You will interact with customers via video, help with tax returns, and ensure accurate, compliant results while upholding Intuit’s service standards. Strong communication and subject matter knowledge are essential.

Qualifications

• Must possess active unrestricted credential: CPA/EA/Practicing Attorney with strong tax preparation experience.
• 2+ years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients per season.
• Must possess or be able to obtain related state licenses, permits, or bonds.
• Must possess an active PTIN.
• Willing to work minimum 20 hours per week.
• Working knowledge of Circular 230.
• Proficient with technology and general computer operations.
• Strong customer service and communication skills (verbal and written).
• Ability to work in fast-paced environment with minimal supervision.
• Must have/willing to obtain a dedicated hardwired internet connection.
• Bilingual English/Spanish a plus.
• Must reside in the United States.

Responsibilities

• This is a virtual, customer-facing role using video communications to interact with customers.
• Assist TurboTax customers with tax returns, including full service return preparation and signature.
• Provide tax advice, product and software inquiries, and tax calculations.
• Document customer interactions and work toward KPIs and Big Bet Goals.
• Participate in training, pilot testing, and development programs as needed.

Skills

Tax prep experience

Video/remote support

Bilingual English/Spanish

Education

CPA/EA/Practicing Attorney credential

Tools

TurboTax software

Job description

Intuit, Inc. is seeking a highly motivated tax professional to assist customers in completing their taxes using TurboTax products. This virtual role focuses on expert guidance, tax preparation, and clear explanations of tax terms to empower customers.

You will interact with customers via video, help with tax returns, and ensure accurate, compliant results while upholding Intuit’s service standards. Strong communication and subject matter knowledge are essential.