Remote Support Technician - Low Voltage & Emergency Call Systems

PalCare; Wisconsin; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading senior care technology provider, PalCare, is seeking a Remote Support Technician to provide exceptional support for emergency call systems. This role involves remote troubleshooting, installation, and maintenance of low voltage hardware, offering a dynamic work environment with up to 50% travel required. Join a company that values innovation and excellence in ensuring safety through reliable technology.

Qualifications

• 2+ years experience in installation and maintenance of low voltage systems.
• Proficiency in reading schematics and wiring diagrams.
• Strong understanding of emergency call system components.

Responsibilities

• Provide remote and on-site technical support for emergency call systems.
• Install and maintain system components in senior communities.
• Document support activities in help desk software.

Skills

Troubleshooting

Technical Support

Customer Service

Problem Solving

Tools

Zoho Desk

Job description

Are you a skilled Low Voltage Technician with a knack for remote customer support? This is your chance to shine! PalCare is looking for a dedicated Remote Support Technician with hands-on experience in emergency call and door security systems to join our innovative team. If you're passionate about ensuring safety through reliable technology and excel at supporting customers both remotely and in person, we want to hear from you!

Apply now and be part of a dynamic company that values innovation and excellence.

HELLO, WE'RE PALCARE

PalCare is a leading end-to-end senior care technology solution for emergency call systems, nurse call and wander management. Designed specifically for the senior housing industry, our integrated hardware-software platform provides trusted service when residents need it most, easy-to-use technology for caregivers, and cross-functional data and reporting capabilities.

What It's Like To Be a Remote Support Technician

As a full-time Remote Support Technician specializing in Low Voltage & Emergency Call Systems at PalCare, you'll play a critical role in delivering outstanding technical support for our emergency call, nurse call and wander management systems. Your responsibilities will blend remote troubleshooting and configuration with essential on-site service, installation, and maintenance of low voltage hardware. This position requires up to 50% travel for hands-on work and participation in an on-call rotation.

Key Responsibilities

• Provide expert remote and on-site technical support for emergency call, nurse call, door security (including keypads, maglocks, and door contacts), and wander management systems.
• Perform diagnosis, troubleshooting, and repair of hardware and software issues related to low voltage and emergency call systems.
• Conduct installation, configuration, and maintenance of system components in senior living communities.
• Efficiently manage and document support activities within our help desk software (Zoho Desk), ensuring accurate ticket tracking and resolution.
• Collaborate with internal teams to escalate complex issues and ensure seamless problem resolution.
• Deliver exceptional customer service, explaining technical concepts clearly to non-technical users.
• Maintain accurate records of system configurations, service history, and customer interactions.
• Stay current with PalCare product updates, industry standards, and best practices in low voltage and emergency call systems.
  
  

ARE YOU THE REMOTE SUPPORT TECHNICIAN WE'RE LOOKING FOR?

• Preferred experience (2+ years) in the installation, service, or maintenance of low voltage systems, specifically emergency call/nurse call systems and/or door security (access control panels, maglocks, keypads, door contacts, electric strikes).
• Demonstrable proficiency in reading and interpreting schematics, wiring diagrams, and blueprints relevant to low voltage and emergency call installations.
• Strong understanding of electronic emergency call system components, cabling standards, and their integration.
• Experience with network connectivity as it pertains to IP-based security devices.
• Proficient in utilizing help desk software (Zoho Desk preferred) for ticket management and documentation.
• Exceptional troubleshooting, problem-solving, and diagnostic abilities, for both remote and on-site challenges.
• Excellent communication and customer service skills, with the ability to convey technical information clearly and patiently.
• Ability to manage time effectively, prioritize tasks, and work independently in a dynamic field environment.
• Valid driver's license and a clean driving record for required travel and on-site visits.
  
  

YOUR NEXT STEP

So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you!

Salary: $50000 - $70000 per year