Remote Support Specialist (RSS)

Trane Technologies; Grand Rapids (MI); Remote; USD 30,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Parental leave

Job summary

Trane Technologies is seeking a Digital Services Remote Support Specialist to inspect, troubleshoot, and program customer Building Automation Systems using cloud-based remote connections. You will communicate findings to customers and collaborate with the Digital Services team to optimize ECMs at customer sites, often working with Field Technicians on-site as needed.

The role emphasizes strong communication, teamwork in a remote environment, and self-motivation, with a focus on delivering

Qualifications

• High School Diploma or equivalent required; 3–5 years HVAC/Controls experience preferred.
• MS Office proficiency; ability to work with handheld devices on-site.
• Experience with DDC controls systems and basic IT/Networking knowledge preferred.

Responsibilities

• Remote inspection, troubleshooting and programming of customer BAS.
• Communicate system status and generate reports for customers.
• Provide remote/field support for control-related issues.
• Coordinate with Field Technicians and other internal teams on technical questions.
• Identify and implement ECMs and optimization opportunities for customer BAS.

Skills

DDC controls

IT & Network knowledge

Verbal & written communication

Team collaboration

Self-motivation

Education

High School Diploma or equivalent

Technical school or formal training

Tools

Microsoft Office

Handheld devices (smartphone/iPad)

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane® and Thermo King , sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Virtual

Job Summary : In the Digital Services Remote Support Specialist role you will be responsible for inspecting, analyzing, troubleshooting, and programming customer Building Automation Systems (BAS) using Trane's cloud based remote connection and communicating findings and suggestions to the Customer. You will also work closely with the Digital Services team to identify and implement Energy Conservation Methods (ECM's) and optimization opportunities for customer sites. This role works closely with Field Technicians to support any controls related issues they may have while on the jobsite as well as other internal teams with technical questions.

Key Competencies:

• Ability to communicate verbally and in writing effectively.
• Work in a team environment remotely.
• Self-motivated.
• Able to work effectively without direct supervision.
• Strong Organizational skills.
• Strong computer competency.

Responsibilities':

• Remote inspection, troubleshooting and programming of Customer Building Automation Systems.
• Communicating with Customers on the state of their systems and creation of reports on them.
• Customer support for Emergency calls and triage of controls calls that we receive.
• Field Technician controls support.
• Energy Conservation Method (ECM) and Optimization identification and implementation to Customer BAS.

Qualifications:

• A High School Diploma or equivalent required, and typically at least 3-5 years of experience in HVAC/Controls. Technical School or formal training is preferred.
• Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad).
• Previous experience with DDC controls systems.
• Network and IT knowledge preferred.

Annual Base Salary Range or Hourly Base Pay Range:

$21.71 - $65.12 Compensation Type:

Hourly Incentive Eligible:

No

No Sales Commission Eligible:

No

Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!

Family building benefits include fertility coverage and adoption/surrogacy assistance.

Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.

401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer:

Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

Yes The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.