Remote Support Specialist (RSS)

CFO Trane U.S. Inc.-CFO; Grand Rapids (MI); Remote; USD 30,000 - 90,000; Full time

Benefits offered by this job

Health insurance from day one

401K match

Paid time off

Tuition assistance

Wellness programs

Job summary

Trane Technologies is seeking a Digital Services Remote Support Specialist to inspect, troubleshoot, and program Building Automation Systems (BAS) remotely. You will collaborate with the Digital Services team and Field Technicians to optimize energy use and address controls questions on-site and remotely.

The role emphasizes clear communication, strong organization, and the ability to work with customers to deliver insights and improvements for BAS performance.

Qualifications

• High school diploma or equivalent required; typically 3–5 years in HVAC/controls.
• Microsoft Office proficiency; strong computer/handheld device skills.
• Experience with direct digital controls (DDC) systems desirable.
• Network/IT knowledge is a plus for remote monitoring and troubleshooting.

Responsibilities

• Remote inspection, troubleshooting and programming of Customer Building Automation Systems.
• Prepare and share reports on system status with customers.
• Provide support for Emergency calls and triage of controls issues.
• Assist Field Technicians with controls-related questions on-site.
• Identify and implement ECMs and optimization opportunities for BAS.

Skills

HVAC/Controls experience

Microsoft Office

DDC controls

IT/network knowledge

Education

High School Diploma

Technical training preferred

Tools

DDC controls

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Learn more about what we do & how we do it. Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home. Learn more about building a career with us.

Job Summary

Virtual Job Summary: In the Digital Services Remote Support Specialist role you will be responsible for inspecting, analyzing, troubleshooting, and programming customer Building Automation Systems (BAS) using Trane’s cloud based remote connection and communicating findings and suggestions to the Customer. You will also work closely with the Digital Services team to identify and implement Energy Conservation Methods (ECM’s) and optimization opportunities for customer sites. This role works closely with Field Technicians to support any controls related issues they may have while on the jobsite as well as other internal teams with technical questions.

Key Competencies

Ability to communicate verbally and in writing effectively. Work in a team environment remotely. Self-motivated. Able to work effectively without direct supervision. Strong Organizational skills. Strong computer competency.

Responsibilities

• Remote inspection, troubleshooting and programming of Customer Building Automation Systems.
• Communicating with Customers on the state of their systems and creation of reports on them.
• Customer support for Emergency calls and triage of controls calls that we receive.
• Field Technician controls support.
• Energy Conservation Method (ECM) and Optimization identification and implementation to Customer BAS.

Qualifications

• A High School Diploma or equivalent required, and typically at least 3-5 years of experience in HVAC/Controls. Technical School or formal training is preferred.
• Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad).
• Previous experience with DDC controls systems.
• Network and IT knowledge preferred.

Compensation

Annual Base Salary Range or Hourly Base Pay Range: $21.71 - $65.12 Compensation Type: Hourly Incentive Eligible: No Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role

Yes The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

Equal Opportunity Employer

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Accommodations

We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact us at: [e-mail]