Remote Support Specialist

AmazingCo; United States; Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with business-match

Paid vacation and time off

Employee Assistance Program (EAP)

Job summary

AmazingCo is looking for a dedicated Remote Support Services Specialist to support customers, partners, and internal operations from a home office. You will handle client inquiries and coordinate service requests to ensure a seamless experience for residents and property teams.

Ideal candidates have a strong background in customer service, excellent communication skills, and the ability to work independently. The role offers competitive salary, flexible working arrangements, and comprehensive health benefits.

Qualifications

• Minimum one year of experience in customer service or related fields.
• Independent self-starter able to collaborate with a distributed team.
• High-speed internet connection and a dedicated work area.

Responsibilities

• Respond to client inquiries through various communications.
• Coordinate service requests from start to finish.
• Maintain accurate records of residents and services.

Skills

Customer service experience

Excellent written and verbal communication

Strong organizational skills

Attention to detail

Multitasking abilities

Education

GED or high school diploma

Associate’s or Bachelor’s degree (preferred)

Tools

Microsoft Office Suite

Google Workspace

CRM or customer-service software

Job description

Remote Support Services Specialist

AmazingCo is recruiting a dedicated Remote Support Services Specialist to support customers, partners, property teams, and internal operations.

Responsibilities

• Fast response to all client bookings and inquiries.
• Respond to clients, organizations, and vendors through telephone, e‑mail and online communications.
• Provide timely and professional solutions based on service requests.
• Guide clients through their AmazingCo experiences and resolve issues effectively.
• Assist with service inquiries, account questions, scheduling, and general needs.
• Deliver an excellent customer experience through clear and transparent communication; refer difficult issues to the appropriate department.
• Coordinate service requests from start to finish, ensuring timely follow‑up with internal departments and service suppliers.
• Schedule appointments and update residents and property teams.
• Respond to card issues or purchases.
• Keep track of service history and open requests.
• Support business processes that enhance service delivery and resident satisfaction.
• Escalate complex issues to the appropriate department for solutions.

Administrative Support

• Maintain accurate records of residents, vendors, and services to keep corporate systems up to date.
• Perform data entry, records management, and general administrative support.
• Generate reports and maintain records for support activities.
• Comply with company policies, practices, and data privacy standards.
• Collaborate with property management teams and other internal departments.
• Participate in team meetings, training, and professional development opportunities.
• Identify process improvement and service quality opportunities.
• Help build a collaborative and service‑oriented culture.

Qualifications

• GED or high school diploma or equivalent.
• Minimum one year of experience in customer service, administrative support, resident services, operations support, scheduling, or a related field.
• Excellent written and verbal communication skills.
• Strong organizational and time‑management skills.
• Ability to multitask and manage multiple priorities.
• Attention to detail and commitment to accuracy.
• Experience with Microsoft Office Suite, Google Workspace, and web‑based business applications.
• High‑speed internet connection and a dedicated work area.
• Independent, self‑starting, and able to collaborate with a distributed team.
• Preferred: Associate’s or Bachelor’s degree.
• Experience in property management, multi‑family housing, resident services, hospitality, or related businesses.
• Experience using CRM, ticketing, property‑management, or customer‑service software.
• Experience working with remote/distributed teams.
• Excellent dispute‑resolution and problem‑solving skills.

Benefits

• Competitive salary.
• Home office setting and flexible working arrangements.
• Medical, dental, and vision insurance with 401(k) plan and business‑match retirement contribution.
• Paid vacation and time off.
• Employee Assistance Program (EAP) and professional development reimbursement.
• Opportunities for training and career advancement.
• Staff health and wellness services.
• Collaborative and inclusive work environment.

Equal Opportunity Employer

AmazingCo is an Equal Opportunity Employer. Qualified applicants shall be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status in accordance with applicable laws.