Systems & Team Development Specialist - Affordable Housing

Acc-Management-Group,-Inc; Oshkosh (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off

10+ holidays

Job summary

ACC Management Group, Inc. is seeking a Systems & Team Development Specialist to train, troubleshoot, and optimize property management systems across sites. You will develop training materials, support onsite and remote team members, and implement process improvements.

Required is experience with RealPage, HALO, Grace Hill, plus strong communication and problem-solving skills. Travel to properties is expected and a focus on customer service is essential.

Qualifications

• Strong problem-solving and communication skills required.

Responsibilities

• Serve as a go-to resource for RealPage, HALO, and Grace Hill.

Skills

Problem solving

Communication

Self-motivation

Organizational skills

Detail orientation

Tech-savvy

Training delivery

Travel willingness

Education

High School diploma or equivalent

Tools

RealPage

HALO

Grace Hill

Job description

Description

ACC Management Group, Inc. is seeking a Systems & Team Development Specialist to join our team to help support our teams through training, system expertise, and process improvement. If you enjoy technology, solving problems, and helping others succeed, this could be a great fit!

This role supports platforms including RealPage, HALO, and Grace Hill, providing training, troubleshooting, and ongoing support to help our teams work more efficiently.

*Experience in affordable, multifamily property management is required.

Location: Wisconsin

What You'll Do

• Serve as a go-to resource for RealPage, HALO, and Grace Hill
• Provide training, troubleshooting, and user support
• Develop and deliver training materials, guides, and process documentation
• Assist with system updates, rollouts, and improvements
• Support onsite teams with exceptional customer service
• Travel to properties, as needed.
• Participate in regular in-person and/or Teams meetings
• Collaborate across departments to improve systems and processes

What We're Looking For

• Strong problem-solving and communication skills
• Self-motivated, organized, and detail-oriented
• Tech-savvy and eager to learn new systems
• Comfortable conducting large and small group in person and Teams trainings
• A creative mindset with a passion for improving processes
• Willingness to travel and work onsite as needed

If you're ready to combine technology, training, and teamwork to make a real impact, we'd love to hear from you!

Who We Are

At ACC, our mission is simple: provide exceptional housing by building partnerships for successful living. That partnership starts within our own walls — with a team grounded in Teamwork, Accountability, Empowerment, Open Communication, and Flexibility.We are committed to being a highly regarded property management company — and we know that starts with having the right people in the right seats. We don't just fill roles; we grow careers. Whether you're just starting out or bringing years of experience, ACC is a place where your energy, your voice, and your contributions matter.

If you're looking for a team that shows up for each other, supports your growth, and recognizes that your energy is our strength — we'd love to hear from you.

Why Join ACC?

At ACC, we believe in rewarding our team with more than just a paycheck—we offer a well-rounded benefits package designed to support your health, financial future, and work-life balance:

• Competitive pay.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
• Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
• Paid time off, provided up front, to recharge and reset.
• 10 paid holidays, that include a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

Position Summary

To provide oversight, user support, training, and team development on all property management software and systems. The Systems & Team Development Specialist will work closely with the Director of Systems & Team Development to ensure all deadlines, goals, and expectations are being executed and continuously met.

Essential Duties

• Represent ACC’s mission, vision and values with all internal and external partners.
• Stay abreast of applicable federal, state, and local laws related to property management operations that may affect company policies and procedures, including but not limited to Fair Housing and Landlord Tenant Law.
• Assist in identifying and executing strategic direction for the department.
• Continue professional development related to training techniques and learning strategies.
• Develop and deliver training curricula both virtually and in-person with topics identified by the Director of Systems & Team Development and Vice President of Operations.
• Assist with the development, support and administration of the online learning paths within the Learning Management System.
• Perform remote desk audits as requested by the Director of Systems & Team Development, to ensure accountability and quality control.
• Manage and maintain the Property Management Software settings to improve the effectiveness and efficiency of daily operations, including but not limited to, user management, document management, implementations and post-migration activities.
• Maintain a working knowledge of all Property Management Software and the Learning Management System.
• Assist with the software set-up and implementation of new properties.
• Ensure timely responses to all daily tickets in HALO.
• Suggest future training topics based on HALO support ticket data.
• Assist with the revision and management of ACC documents and forms, as needed.
• Perform other Property Management Software and Learning Management System tasks as needed.
• Perform site field report and/or file audits, as requested by the Director of Systems & Team Development.
• Provide Lease-up support, as requested by the Director of Systems & Team Development.
• Complete special projects as requested by the Director of Systems & Team Development.
• Understand, maintain, and stay up to date on property specific compliance requirements.
• Complete all assigned reports and/or projects to the Director of Systems & Team Development by the required deadline.
• All other duties, as required.

Requirements

Knowledge, Skill & Ability Requirements

• High School diploma or equivalent required.
• 5 years of property management or industry related experience required.
• Knowledge of project-based Section 8, Section 42 and Section 515 experience required.
• Knowledge of fair housing laws a plus.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS Outlook, Word and Excel).
• Experience with RealPage/OneSite software is required.
• Must be able to physically inspect the properties.
• Maintain a valid driver’s license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays, as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
• Possess a high level of resourcefulness & problem-solving skills.
• Goal-oriented, team player.
• Ability to work independently under tight deadlines.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others.
• Ability to lift to but not limited to 25 pounds unassisted and as needed.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc.

Physical Demands

The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed.

Travel

Travel is required to assigned property locations using personal transportation. Must also be able to travel to all trainings and meetings arranged through the corporate office periodically throughout the year.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position, along with the qualifications one must possess to perform this job successfully.

Management has the right at any time to assign or reassign duties and responsibilities as they see fit. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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