Remote Staff Backend Engineer: AI Routing & Systems

Airbnb

United States

Remote

USD 204,000 - 255,000

Full time

11 days ago

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Benefits offered by this job

Remote-friendly US

Job summary

Airbnb is seeking a seasoned software engineer for the Ambassador Routing & Channels team. You will lead the engineering delivery for intelligent routing, optimize backend systems, and mentor engineers to elevate technical depth. The role focuses on scalable architectures, AI prompt engineering, and collaboration across product, data science, and operations.

Remote-friendly within the US. You will own routing infrastructure, drive cross-team alignment, and contribute to high-availability

Qualifications

9+ years of software development experience in service-oriented architectures and backend development.
Expertise in workflow optimization and backend systems for scalable architectures.
Designing and iterating on AI prompts to fine-tune AI/LLM-driven routing scenarios.
Knowledge of RAG patterns, memory routing, and agent planning.
Proven collaboration and communication across product, design, data science, and engineering teams.

Responsibilities

Lead engineering delivery on strategic programs enabling intelligent agent matching and personalized support experiences.
Own and evolve routing infrastructure, ensuring high availability, correctness, and scalability across millions of daily interactions.
Mentor junior engineers and help raise the team’s technical depth and growth.
Collaborate cross-functionally with Product, Operations, Data Science, and partner engineering teams.