Remote Speech Analytics Analyst

General Dynamics Information Technology; United States; Remote; USD 50,190 - 66,700; Full time

Benefits offered by this job

AI career tool

Internal mobility team

401(k) with company match

Paid time off

Wellness program

Job summary

General Dynamics Information Technology is seeking a Data Analyst Associate to turn data into measurable outcomes for our customers. You’ll analyze customer interactions, maintain classification systems, and develop evidence-based recommendations for process improvements.

The role requires strong analytical skills, experience with analytics tools, and the ability to communicate findings in executive reporting.

Qualifications

• Bachelor’s degree in business, technology, data science or equivalent.
• Minimum 1 year experience in business analytics, speech analytics, or data reporting.
• Minimum 1 year experience in healthcare, Medicare data collection/recovery activities.
• Prior experience in a call center or customer service environment.
• Proficiency in Microsoft Office suite or Google Workspace.

Responsibilities

• Analyze customer interactions using data analytics tools to identify trends and improvement opportunities.
• Maintain categories, keyword libraries, search queries to ensure accurate detection and measurement of data.
• Translate problems into analytical approaches and develop narratives, summaries, and business cases with accuracy.

Skills

Microsoft Office

Education

Bachelor’s degree in business, technology, data science

Job description

General Dynamics Information Technology is seeking a Data Analyst Associate to turn data into measurable outcomes for our customers. You’ll analyze customer interactions, maintain classification systems, and develop evidence-based recommendations for process improvements.

The role requires strong analytical skills, experience with analytics tools, and the ability to communicate findings in executive reporting.