Remote Spanish Lead Development Rep (Inbound)

Harte Hanks, Inc.; Idaho; On-site; USD 42,000 - 62,000; Full time

Job summary

Harte Hanks, Inc. is seeking a Lead Development Representative - Spanish for a fully remote, regular full-time role in the US. You will provide inbound client support across phone, chat, and email, using both English and Spanish to assist customers with payroll services.

You should be fluent in English and Spanish, have strong customer-service and de-escalation skills, be able to multitask in a fast-paced environment, and be proficient with CRM systems to document and route inquiries accurately.

Qualifications

• Remote, 100% online role with flexible shifts.
• Requires residency in one of the specified US states.
• Must pass assessments, background, and drug screening.
• Fluent in English and Spanish (written and verbal).
• High school diploma or equivalent.
• Experience with CRM systems.

Responsibilities

• Handle client inquiries via phone, chat, and email in multiple languages.
• Ask probing questions and determine next steps with empathy.
• Document inquiries, steps taken, and resolutions; route to proper queue.
• Follow professional escalation procedures.

Skills

Customer service

Bilingual English/Spanish

De-escalation

Attention to detail

Analytical thinking

Multitasking

Communication skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Harte Hanks, Inc. is seeking a Lead Development Representative - Spanish for a fully remote, regular full-time role in the US. You will provide inbound client support across phone, chat, and email, using both English and Spanish to assist customers with payroll services.

You should be fluent in English and Spanish, have strong customer-service and de-escalation skills, be able to multitask in a fast-paced environment, and be proficient with CRM systems to document and route inquiries accurately.