Remote Software Implementation Project Manager

Tyler Technologies, Inc.; Yarmouth (ME); Remote; USD 53,000 - 90,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Project Manager to lead software implementation projects for new and existing accounts. You will drive the project from contract signing through transition to CSAM and Support teams, ensuring on-time, on-budget delivery.

The role requires strong project management, excellent communication, and coordination with clients and internal teams. Travel is 25-50%, with remote work options available as projects require.

Qualifications

• Typically, a minimum of three years of experience as an implementation professional (or equivalent/like experience). Solid and proven project management experience essential.
• Experience in Public Safety domain and/or experience using Enterprise Public Safety software, or equivalent software solution.
• Work toward obtaining PMP certification and maintain status after certification.
• Software life cycle and enterprise software knowledge.
• Excellent planning, organizational skills and ability to follow-through until process are completed.
• Exceptional customer service skills.
• Excellent verbal and written communication skills to articulate technical and non-technical information to various audiences including management.
• Proficiency using computers and exposure to IT infrastructure components.
• Strong decision making and problem-solving skills.
• Strong analytical ability, particularly in a technical environment.
• Proficient in Microsoft Word, Excel and Project.
• Strong negotiation, conflict resolution, and persuasion skills.
• Valid driver's license.
• Ability to travel.
• Public Safety Experience Required

Responsibilities

• Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed.
• Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.
• Manage and assume accountability for all aspects of projects related to delivery of client software and services including: acquiring and coordinating necessary resources to meet project needs.
• Planning and tracking all project activity.
• Guiding the client through release planning in support of the overall project schedule.
• Tracking project hours and submitting monthly project status reports.
• Monitoring and reviewing revenue recognition and bringing concerns to management as needed.
• Managing scope, time and cost to meet client commitments.
• Managing communication throughout the team and stakeholders.
• Managing the quality of project team deliverables.
• Documenting and reporting status and issues.
• Identifying, reporting and managing risks; overcoming project obstacles.
• Acting as a client liaison and representative communicating client feedback to appropriate Tyler representatives; acting to resolve outstanding issues on behalf of client in a timely manner.
• Conduct planning sessions with the client's key functional leaders to create documented management plans that specify the project plan and scope.

Skills

Project management

Communication

Customer service

Planning

Public Safety experience

PMP knowledge

Education

PMP certification pursuit

Tools

Microsoft Word

Excel

Microsoft Project

Job description

Tyler Technologies, Inc. is seeking a Project Manager to lead software implementation projects for new and existing accounts. You will drive the project from contract signing through transition to CSAM and Support teams, ensuring on-time, on-budget delivery.

The role requires strong project management, excellent communication, and coordination with clients and internal teams. Travel is 25-50%, with remote work options available as projects require.