Remote Social Media Support Specialist

Sales Match; Buffalo (NY); Remote; USD 43,000 - 64,000; Full time

Benefits offered by this job

Fully remote

Structured onboarding

Regular check-ins

Skill development

Health and 401(k)

Job summary

Sales Match is hiring a Social Media Support Agent who works remotely from New York, handling social media messages, comments, and emails. The role supports customers by providing accurate information and clear handoffs, under a customer service team lead.

The position requires a 40-hour weekly commitment and collaboration with support agents, product information contacts, and CRM platforms. Flexible working days and shifts are noted in the job description.

Qualifications

• No experience required; related experience answering customer messages or handling service inquiries is preferred.
• Willingness to learn the named social media management platform, support platform, and CRM.
• Ability to write clear, courteous responses and maintain a calm, professional tone.

Responsibilities

• Review incoming social messages, comments, and email tickets, identifying the customer question and previous conversation before responding.
• Monitor channels via a social media management platform and route questions appropriately.
• Check approved product/service information before answering questions and explain steps clearly.

Skills

Clear writing

Calm under pressure

Strong communication

Remote work readiness

Learning new platforms

Education

High school diploma or equivalent

Tools

Hootsuite

Freshdesk

HubSpot

Job description

Sales Match is hiring a Social Media Support Agent who works remotely from New York, handling social media messages, comments, and emails. The role supports customers by providing accurate information and clear handoffs, under a customer service team lead.

The position requires a 40-hour weekly commitment and collaboration with support agents, product information contacts, and CRM platforms. Flexible working days and shifts are noted in the job description.