Remote Social Media Operations Architect

Sky Mavis; Yardley (Bucks County); On-site; USD 65,000 - 95,000; Full time

Job summary

EVERSANA is seeking a Social Media Operations Lead to drive the digital execution landscape. This contract, remote role centers on turning complex requests into streamlined workflows, managing content from Airtable requests to final community interactions in Hootsuite.

You will own content calendar optimization, SLA management, and end-to-end approval processes, while maintaining brand standards and SOPs. Collaboration across teams is essential for timely delivery.

Qualifications

• Experience designing SOPs or training documentation for digital/marketing teams.
• Ability to define and document social media workflows and processes.
• Strong collaboration across multiple business units.
• Attention to detail and deadline-driven mindset.
• Proactive in identifying bottlenecks and improving efficiency.

Responsibilities

• Manage social content lifecycle from request to posting with documented steps.
• Maintain and optimize the social content calendar in Airtable.
• Enforce SLAs and coordinate with stakeholders for assets and approvals.
• Oversee scheduling in Hootsuite and manage the inbox for community interactions.
• Document SOPs for publishing and community management; train new staff.

Skills

Airtable expertise

Hootsuite proficiency

Process design

Stakeholder management

Organizational rigor

Proactive problem solving

Tools

Airtable

Hootsuite

Job description

EVERSANA is seeking a Social Media Operations Lead to drive the digital execution landscape. This contract, remote role centers on turning complex requests into streamlined workflows, managing content from Airtable requests to final community interactions in Hootsuite.

You will own content calendar optimization, SLA management, and end-to-end approval processes, while maintaining brand standards and SOPs. Collaboration across teams is essential for timely delivery.