Remote Shop Partner Operations Lead

TikTok; Seattle (WA); Remote; USD 104,712 - 192,534; Full time

Benefits offered by this job

Discretionary bonuses

401(k) matching

Comprehensive benefits package

Job summary

A leading social media platform is looking for a Service Account Management Leader to manage a high-value partner account team in Seattle. This role involves overseeing operations to drive partner performance on TikTok Shop. The ideal candidate has a BA/BS degree and over 5 years in e-commerce. Responsibilities include managing support teams, collaborating with internal stakeholders, and implementing strategies for improvement. The position offers a competitive salary range and benefits.

Qualifications

• 5+ years managing sales and service teams within the e-commerce industry.
• Strong data analysis, root-cause investigation, and problem-solving skills.
• People-oriented, self-motivated, and able to thrive in ambiguity.

Responsibilities

• Manage a Partner Operation Support Specialist team.
• Design a Premier Support solution for Top Tier partners.
• Conduct trend analyses on customer satisfaction.

Skills

Data analysis

Problem-solving

Stakeholder relationship building

Coaching

Mandarin proficiency

English proficiency

Education

BA/BS degree or equivalent practical experience

Job description

A leading social media platform is looking for a Service Account Management Leader to manage a high-value partner account team in Seattle. This role involves overseeing operations to drive partner performance on TikTok Shop. The ideal candidate has a BA/BS degree and over 5 years in e-commerce. Responsibilities include managing support teams, collaborating with internal stakeholders, and implementing strategies for improvement. The position offers a competitive salary range and benefits.