Remote ServiceNow HRSD Developer: AI & Workday Integrations

Eliassen Group; Salem (OR); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with company matching

life insurance

Job summary

Eliassen Group is seeking a highly experienced ServiceNow HRSD Developer to design, develop, and optimize HRSD capabilities in a remote, contract role. You will work on Employee Center, Case & Knowledge Management, and HR workflows, integrating with Workday and other enterprise systems, while aligning with HR business processes and employee experience design.

The ideal candidate brings 5+ years of ServiceNow development and 3+ years specifically with HRSD, plus strong JavaScript, REST/SOAP, and

Qualifications

• 5+ years of ServiceNow development experience.
• 3+ years of hands-on ServiceNow HRSD experience.
• Expertise in Employee Center, HR Case Management, Employee Relations, Knowledge Management, HR Catalogs, and Lifecycle Events.
• Strong knowledge of JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, and ServiceNow platform architecture.
• Experience integrating ServiceNow with Workday or other HCM platforms.
• Strong troubleshooting and problem-solving skills.
• Experience working in Agile delivery environments.
• Preferred certifications: CSA, CAD, CIS‑HR.
• Experience with Now Assist, AI Search, Virtual Agent, and Employee Experience solutions.
• Experience supporting large-scale enterprise HR transformations.
• Familiarity with Workday HCM and HR operating models.
• Experience within high-growth technology organizations.

Responsibilities

• Configure, develop, and support ServiceNow HRSD applications and modules.
• Build and enhance HR case management workflows, lifecycle events, employee journeys, and service catalog experiences.
• Develop custom applications, UI policies, business rules, client scripts, ACLs, and integrations.
• Configure Employee Center, HR Agent Workspace, Knowledge Management, Employee Relations, and HR Service Catalog offerings.
• Create and maintain scalable, reusable development standards and technical documentation.
• Implement Now Assist AI capabilities for HR, case summarization, knowledge recommendations, and employee self-service experiences.
• Design intelligent workflow automation to improve employee experience and reduce manual effort and case volume.
• Partner with business stakeholders to identify AI-driven enhancement opportunities.
• Develop and support integrations with Workday and other enterprise systems.
• Create and maintain integration patterns using REST, SOAP, IntegrationHub, Flow Designer, and APIs.
• Collaborate with enterprise architects and integration teams to ensure scalable and secure solutions.
• Support future-state architecture planning and platform optimization initiatives.
• Diagnose and resolve complex technical issues related to workflows, security access, portals, integrations, reporting, and platform performance.
• Support platform upgrades and releases, perform code reviews, and ensure adherence to development best practices.
• Participate in technical design reviews, develop testing strategies, support UAT and deployments, and ensure transition to support and operations.

Skills

ServiceNow development

HRSD experience

JavaScript

Agile

AI/Now Assist

Workflow automation

Tools

Workday integration

Job description

Eliassen Group is seeking a highly experienced ServiceNow HRSD Developer to design, develop, and optimize HRSD capabilities in a remote, contract role. You will work on Employee Center, Case & Knowledge Management, and HR workflows, integrating with Workday and other enterprise systems, while aligning with HR business processes and employee experience design.

The ideal candidate brings 5+ years of ServiceNow development and 3+ years specifically with HRSD, plus strong JavaScript, REST/SOAP, and