Remote Service Support & Dispatch Specialist

Sinclair Tractor; Iowa; Hybrid; USD 25,000 - 36,000; Full time

Job summary

Sinclair Tractor in Southeast Iowa seeks a Service Coordinator to support customer inquiries and coordinate service work orders across multiple locations. You will open orders, update profiles, and maintain communication with customers and field technicians through ExpertConnect.

The role requires multitasking, proficiency with Word, Excel, Outlook, and a willingness to learn John Deere operating systems. A professional, dependable demeanor and strong communication are essential.

Qualifications

• Fast-paced multitasking in service environment.
• Proficient in Word, Excel, and Outlook.
• Willingness to learn John Deere operating systems.
• Accurate and timely completion of work.
• Strong written and verbal communication.
• Dependable with professional demeanor.

Responsibilities

• Fields internal and external customer inquiries to the service department team
• Opens work orders for Service Department
• Updates customer profiles using equipment, hours, or other information from the customer work order
• Maintains communication thru ExpertConnect with customers and service techs
• First Line to insure field techs get requested parts, transcribed stories to t-complete, and communicating services to field techs
• May gain customer approval for Quoted Repairs thru ExpertConnect
• Track and act upon each Expert Connect trouble ticket to a successful and timely completion
• Maintains accuracy and updates of the service portion of the SSPL then collaborates with the respective Sales Coordinator for their input on the SSPL
• Prepares repair orders for service managers review and invoicing
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere and competitive products

Skills

Multitasking

MS Office

John Deere OS

Attention to detail

Communication

Independent worker

Tools

ExpertConnect

Job description

Sinclair Tractor in Southeast Iowa seeks a Service Coordinator to support customer inquiries and coordinate service work orders across multiple locations. You will open orders, update profiles, and maintain communication with customers and field technicians through ExpertConnect.

The role requires multitasking, proficiency with Word, Excel, Outlook, and a willingness to learn John Deere operating systems. A professional, dependable demeanor and strong communication are essential.