Remote Service Engineer, IGT-S (Remote-Based)

Philips Iberica SAU; Seattle (WA); Hybrid; USD 58,000 - 101,000; Full time

Benefits offered by this job

Annual incentive bonus plans

On-call pay

Training and advancement opportunities

Job summary

Philips Remote Service Engineer position focuses on delivering telephone and remote diagnostics support for healthcare customers using the latest remote access technologies. The role emphasizes acting as a Philips representative to address inquiries and to resolve service events with remote tooling, while escalating for higher-level action when needed.

The candidate should have 2+ years in diagnostic imaging service, an electronics-focused degree, and the ability to work across office/home

Qualifications

• 2+ years of experience in a diagnostic imaging service environment.
• Associate Degree in electronics; higher degrees preferred.
• Ability to install, diagnose and repair equipment using electronics, mechanical and networking theory.
• Willing to work in office/home office and remote/hospital settings with flexible hours.

Responsibilities

• Provide telephone, remote technical support and remote diagnostics to customers.
• Act as Philips representative and respond to inquiries via phone, email or chat.
• Resolve customer service events using Philips tools and resources.
• Escalate issues promptly for higher level evaluation and action.
• Use remote tools to diagnose and resolve issues to avoid dispatch.
• Implement best practices and continuous process improvements.
• Drive productivity through remote tools and technical skills.

Skills

Telephone support

Remote diagnostics

Networking theory

Electronics concepts

Customer interaction

Education

Associate Degree in electronics

BSEE/BSEET/BSME/BSMET preferred

Tools

Remote access tools

Diagnostics equipment

Job description

Job Title

Remote Service Engineer, IGT-S (Remote-Based)

Job Description

Exciting opportunity combine your technical, networking, and customer interaction skills utilizing the latest remote access technologies to assist healthcare customers with IGT - Fixed Systems products.

Your role:

• Acting as a Remote Service Engineer (RSE), the aim of your job is to provide telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners, utilizing the latest remote access technologies.
• Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers
• Resolving customer service events by leveraging Philips tools and resources as needed
• Timely escalation of customer product issues for evaluation and action by higher level support
• Utilization of appropriate remote tools to resolve issue and thus avoid dispatching of service call to Field Service Engineer
• Implementing best practices and process improvements while diagnosing problems, apply effective solutions and determine follow up actions
• Driving increased productivity through utilization of remote tools and technical skills
• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.

You're the right fit if:

• You’ve acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment. Philips Image Guided Therapy (IGT) System - Azurion and/or Alllura systems experience and training is required.
• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• You have an Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• You must be able to:
  • Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
  • Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
  • Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The hourly pay range for this position in AL, AR, AZ, CO, FL, GA, IA, ID, IL, IN, KS, KY, LA, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VI, VT, WI, WV, and WY is $42 to $65, plus overtime eligible.

The hourly pay range for this position in AK, DE, HI, MD, MN, RI, and WA is $44 to $69, plus overtime eligible.

The hourly pay range for this position in CA, CT, MA, NJ, NY, WA and Washington D.C is $47 to $73, plus overtime eligible.

This role also includes an annual incentive bonus plans, on-call pay, training, and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside within the contiguous United States.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.