Field Service Engineer - Medical Imaging (Northwest)

Philips International; United States; Remote; USD 98,000 - 152,000; Full time

Benefits offered by this job

Generous PTO

401k (up to 7% match)

HSA (with company contribution)

Stock purchase plan

Education reimbursement

Job summary

Philips Field Service Engineer - Medical Imaging (Northwest) installs, troubleshoots, services and maintains imaging equipment at customer sites nationwide, with a focus on Northern California, Washington and Oregon. Expect extensive travel (about 90%) and overnight trips to support field operations and customer needs.

The role requires 1+ year imaging service experience or 3+ years electromechanical service, an associate degree in electronics or related field, and strong problem-solving skills

Qualifications

• 1+ years of diagnostic imaging service experience or 3+ years in an electromechanical service environment.
• Experience supporting diagnostic X-Ray, Cath Labs, or Image-Guided therapy equipment is preferred.
• Strong technical aptitude with the ability to apply electronics, mechanics and networking principles to install, troubleshoot and repair complex systems.

Responsibilities

• Deliver exceptional customer service by setting clear expectations and resolving issues efficiently.
• Travel extensively (approximately 90%) to support customer sites and territory within Northwest.
• Diagnose and resolve electrical, mechanical, and network-related system issues.
• Perform preventative maintenance, installations, and corrective service within required timeframes.
• Accurately document timesheets, service work orders, expenses, PMs, FCOs and other compliance tasks.

Skills

Technical aptitude

Diagnostic tools

Customer service

Problem solving

Electrical/electromechanical knowledge

Education

Associate degree in electronics or related field

Tools

Diagnostic equipment

Job description

Job Title

Field Service Engineer - Medical Imaging (Northwest)

Job Description

You will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites nationally. The ideal candidate will be able to travel nationally but will be located in the Northwest (Northern CA, Washington or Oregon).

Your role

Deliver exceptional customer service by setting clear expectations, meeting commitments and arrival times, and resolving customer issues efficiently. Build strong customer relationships by understanding their business environment while contributing to service revenue growth. Collaborate as an active member of the regional team to improve processes, identify training gaps, and share best practices. Continuously expand capabilities by learning new tools and becoming qualified across multiple modalities as needed. Complete all required administrative and compliance tasks in accordance with company, state, and federal regulations. This includes accurate documentation for timesheets, service work orders, expense reports, PMs, FCOs, installations, and adherence to quality and safety standards. Diagnose and resolve electronic, mechanical, and network‑related system issues using established tools, resources, and escalation processes. Perform preventative maintenance, field changes, installations, and corrective service within required timeframes. Travel extensively (approximately 90%) with the ultimate focus being in the assigned territory to support customer sites, but will require overnight stays and air travel nationwide to support the field as necessary.

You’re the right fit if

• You have 1+ years of diagnostic imaging service experience (field or hospital‑based) or 3+ years in an electromechanical service environment.
• Experience supporting diagnostic X‑Ray, Cath Labs, or Image‑Guided therapy equipment is preferred.
• You have strong technical aptitude with the ability to apply electronic, mechanical, and networking principles to install, troubleshoot, and repair complex systems.
• You are comfortable using a wide range of diagnostic tools and test equipment.
• You hold an associate degree in electronics or a related field, or an equivalent combination of education and hands‑on experience.
• You bring practical problem‑solving skills in regulated service environments.
• You are able to meet the physical, cognitive, and environmental job requirements of a field service role, with or without reasonable accommodation for this Field Service position with an extensive travel expectation. This includes working in hospitals, healthcare facilities, home offices, and remote settings.
• Expected travel is 90%.

How we work together

We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week. Onsite roles require full‑time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture.

Philips Transparency Details

The pay range for this position in AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VI, VA, WV, WI, and WY is $42.00 to $65.00 hr. The pay range for this position in DE, MD, MN, and RI is $44.00 to $69.00 hr. The pay range for this position in CA, CT, MA, NJ, NY, WA, and Washington, D.C. is $47.00 to $73.00 hr. This role also includes on‑call pay, company fleet/car (if applicable), training, and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors including job‑related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive plan or long‑term incentives may be offered.

Benefits

• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement
• and much more

Additional Information

Candidates must reside in a city within their territory (Northern California, Washington or Oregon) that holds the majority of the customer base and be located near (within 1 hour drive) a major (non‑regional) airport to be considered. US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work‑authorized visa, now or in the future. Company relocation benefits will not be provided for this position.

Equal Opportunity Employment

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace. At Philips, we believe that every human matters. As a global health‑tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people’s lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That’s why we’re taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other’s views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888‑367‑7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace. Know Your Rights