Remote Service Desk Analyst - Customer-Centric IT Support

Parasol Alliance; Kalispell (MT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Cell phone reimbursement

Medical, dental, vision insurance

401K

Paid time off

Certification reimbursement

Job summary

Parasol Alliance is a technology solutions company serving the senior living industry, providing in-house technology support to help clients invest wisely in tech and achieve business goals.

The Service Desk Analyst role focuses on delivering precise information and quick resolutions, handling tickets, and supporting customers from initial contact to resolution, with onsite responsibilities on a rotating Monday/Tuesday/Thursday schedule every other week.

Qualifications

• Three years of level one support in an enterprise environment.
• Comfortable with multiple enterprise systems (AD, Exchange, Windows, Office).
• Excellent communication and customer service skills are required.
• Background checks, substance screening, TB test, and vaccinations may be required.

Responsibilities

• Provide Level 1 support for all client tickets.
• Provide Level 2 support when possible by ability.
• Onsite hardware and software support.
• Contact vendors as needed to resolve tickets.
• Resolve tickets per the client SLA and document steps and resolution.
• Maintain detailed notes within tickets.
• Deliver excellent customer service over phone, email, and in person.
• Follow company processes and procedures.
• Onsite schedule: Monday, Tuesday and Thursday, every other week.

Skills

Active Directory

Office Suite

Windows OS

File Shares

Printers & Copiers

Phone Systems

Exchange

Networking

Desktop Hardware

Job description

Parasol Alliance is a technology solutions company serving the senior living industry, providing in-house technology support to help clients invest wisely in tech and achieve business goals.

The Service Desk Analyst role focuses on delivering precise information and quick resolutions, handling tickets, and supporting customers from initial contact to resolution, with onsite responsibilities on a rotating Monday/Tuesday/Thursday schedule every other week.