Remote Senior Trust & Safety Programs Lead

Mozilla; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Performance bonus

Medical coverage

Retirement contributions

Wellness days

Holidays

Home office stipend

Development budget

Well-being stipend

Parental leave

Referral bonus

Other benefits

Job summary

Mozilla is seeking a Staff Program Manager for its Trust & Safety organization to design and implement safety and compliance initiatives across a diverse portfolio of products, including trustworthy AI and marketplace integrity. The role requires partnering with product, legal, policy, and engineering teams to navigate evolving risks and regulations.

You will be responsible for implementing strategic safety programs at scale, balancing policy development, content moderation, and regulatory

Qualifications

• 5+ years of experience in Trust & Safety operations or a related role.
• Familiarity with content moderation ecosystems, including policy implementation standards and scaled review systems.
• Experience using metrics, dashboards, or reporting to identify trends and improve outcomes.
• Ability to analyze and improve end‑to‑end Trust & Safety systems, including policies, review processes, and tooling.
• Strong understanding of online safety issues, such as data privacy, misinformation, and fraud.
• Strong understanding of AI safety issues, such as fairness, accountability, and transparency.

Responsibilities

• Manage key Trust & Safety programs to reduce harmful experiences for our users.
• Collaborate with cross‑functional partners (e.g., Product, Engineering, Legal, and others) to proactively identify and mitigate risks to user safety.
• Apply data‑driven frameworks to assess program effectiveness and identify areas for improvement, in alignment with broader company goals and business objectives.
• Stay informed about industry best practices and emergent risks associated with new technology products and contexts.

Skills

Trust & Safety operations

Policy implementation

Data analysis

Risk assessment

Cross-functional collaboration

AI safety

Communication

Independent work

Fast-paced environment

Job description

Mozilla is seeking a Staff Program Manager for its Trust & Safety organization to design and implement safety and compliance initiatives across a diverse portfolio of products, including trustworthy AI and marketplace integrity. The role requires partnering with product, legal, policy, and engineering teams to navigate evolving risks and regulations.

You will be responsible for implementing strategic safety programs at scale, balancing policy development, content moderation, and regulatory