Remote Senior Technical Support Engineer - SaaS Identity

Ping Identity; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Ping Identity is seeking a Senior Technical Support Engineer - Elite to join its Remote USA team. You will be the dedicated engineer for premium customers, conducting troubleshooting, reproducing issues in a lab, and ensuring SLAs are met while communicating via phone, email, and web meetings.

You will share knowledge, support other engineers, and align with Ping Identity’s identity solutions, cloud SaaS platform, and security focus.

Qualifications

• Excellent understanding of how SaaS applications and supporting SaaS solutions operate.
• Single Sign On (SAML, OAuth, OpenID, WS-Fed & JWT)
• Experience with React, Angular, or Vue is a plus
• Understanding of PKCE (Proof Key for Code Exchange) and biometric integration
• Lightweight Directory Access Protocol and Directory Services, PKI, X.509 certificates
• Internet Protocols (HTTPS/SSL/TLS)
• Networking including Load Balancers, Firewalls, IP, and DNS
• Linux-based and Windows server OS management
• Excellent communication skills and organization
• Experience working in high-pressure environments

Responsibilities

• You will be the dedicated engineers for our premium customers. Setting up troubleshooting sessions and speaking with customers via phone will happen regularly
• Investigate and reproduce issues in your own lab environment.
• Manage customer expectations and ensure SLAs are being met
• Communicate frequently follow up with the customer by phone, email, and internet meeting systems
• Contribute to our knowledge base
• Understand our business processes
• Sharing knowledge, onboarding, and supporting other Engineers.

Skills

SaaS applications

Single Sign-On

React/Angular/Vue

PKI/X.509/certificates

Networking

Linux/Windows server

Communication

Tools

Postman

cURL

Web servers (Apache/IIS/NGINX/Tomcat/WebSphere/WebLogic)

Job description

Ping Identity is seeking a Senior Technical Support Engineer - Elite to join its Remote USA team. You will be the dedicated engineer for premium customers, conducting troubleshooting, reproducing issues in a lab, and ensuring SLAs are met while communicating via phone, email, and web meetings.

You will share knowledge, support other engineers, and align with Ping Identity’s identity solutions, cloud SaaS platform, and security focus.