Remote Senior Tax Consultant (CPA/EA/Attorney)

Intuit, Inc.; Springfield (IL); Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit, Inc. is seeking a remote tax advisor to assist TurboTax customers with tax guidance, preparation, and explanations of tax terms via video interactions. You will deliver expert service, ensuring accurate returns and clear communication while supporting brand delight and customer empowerment.

The role emphasizes high-quality customer experiences, training participation, and adherence to company workflows to resolve tax inquiries efficiently.

Qualifications

• Active unrestricted credential: CPA/EA or practicing attorney.
• 2+ years preparing federal and state 1040 returns for 30+ clients per season.
• PTIN and state licenses required; ability to obtain bonds if needed.
• Must reside in United States.

Responsibilities

• This is a virtual, customer-facing role using our video software to interact with customers.
• Provide tax advice, full service return preparation and signature, product inquiries, and tax calculations.
• Create high quality customer interactions using deep tax knowledge and empathy.
• Utilize government sites and resources to deliver correct answers in everyday language.
• Follow defined procedures to troubleshoot tax advice and prep inquiries.
• Document customer interactions.
• Meet KPI metrics and participate in pilots and training as required.
• Complete required trainings and development.

Skills

Tax knowledge

Customer service

Communication skills

Video support

Tools

TurboTax software

Video conferencing tools

Job description

Intuit, Inc. is seeking a remote tax advisor to assist TurboTax customers with tax guidance, preparation, and explanations of tax terms via video interactions. You will deliver expert service, ensuring accurate returns and clear communication while supporting brand delight and customer empowerment.

The role emphasizes high-quality customer experiences, training participation, and adherence to company workflows to resolve tax inquiries efficiently.