Remote Senior Tax Advisor (CPA/EA)

Intuit, Inc.; Scranton (Lackawanna County); Remote; USD 34,000 - 51,000; Full time

Job summary

Intuit, Inc. is seeking a highly motivated tax professional to assist TurboTax customers remotely with tax returns, guidance, and explanations of tax concepts.

You will interact via video tools, deliver accurate advice, and help ensure compliant, high-quality returns while supporting Intuit’s mission to empower customers. You will complete required training, work at least 20 hours weekly, and utilize TurboTax and other resources to resolve inquiries, document interactions, and meet KPIs in a

Qualifications

• Active unrestricted credential: CPA/EA/Practicing Attorney.
• 2+ years preparing federal/state 1040s for 30+ clients per season with tax software.
• Must have PTIN and state licenses as applicable.
• Willing to work at least 20 hours per week.

Responsibilities

• Virtual, customer-facing role using video communications to interact with customers.
• Assist TurboTax customers with tax returns, including advice and signatures.
• Create high-quality interactions and document customer interactions.
• Resolve inquiries using government sites, resources, and team expertise.
• Meet company KPIs and participate in pilots and trainings.

Skills

CPA/EA/Attorney

Tax preparation

Customer service

Video calls

Bilingual English/Spanish

Tools

TurboTax

Smartlook

Job description

Intuit, Inc. is seeking a highly motivated tax professional to assist TurboTax customers remotely with tax returns, guidance, and explanations of tax concepts.

You will interact via video tools, deliver accurate advice, and help ensure compliant, high-quality returns while supporting Intuit’s mission to empower customers. You will complete required training, work at least 20 hours weekly, and utilize TurboTax and other resources to resolve inquiries, document interactions, and meet KPIs in a