Sr Support Rep, Florida Scholarship Programs

FLVS; Florida; Hybrid; USD 41,000 - 77,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Paid time off (25 holidays, vacation,

Professional development opportunities

Job summary

Florida Virtual School (FLVS) is seeking a Senior Support Representative for the Florida Scholarship Programs. The role focuses on operational support and coordinating scholarship placements with parents, schools, and FLVS enrollment teams.

It requires strong communication, attention to detail, and experience in customer service within an educational setting. Join a mission-driven team delivering digital learning solutions nationwide.

Qualifications

• Education/Licensure/Certification: Associate’s degree; or equivalent combination of education and relevant experience
• Experience: Three years’ high-level administrative and customer service experience
• Data input and MS Office software experience
• Knowledge of Microsoft 365 including intermediate proficiency with Excel and Outlook
• Strong attention to detail and customer satisfaction
• Excellent verbal and written communication
• Ability to prioritize tasks in a deadline-driven environment
• Strong interpersonal and customer service skills
• Excellent organizational skills, such as scheduling and preparing materials on a timely basis

Responsibilities

• Liaise between parents, affiliated school partners, and FLVS to share accurate scholarship information
• Authorize placement of scholarship-funded students into courses and coordinate with schools and FLVS enrollment teams
• Address complex customer needs and elevate concerns as needed
• Manage customer inquiries across written and verbal channels and triage issues
• Review and process course cancellation requests per procedures
• Initiate and process course drops for non-response or nonpayment
• Track and achieve department priorities to increase revenue and customer service
• Stay informed about Florida school choice options
• Contribute to developing standard operating policies for the department
• Meet professional obligations through deadlines and scheduling efficiency

Skills

MS Office proficiency

Attention to detail

Verbal and written communication

Task prioritization

Customer service skills

Interpersonal skills

Education

Associate’s degree or equivalent

Tools

Microsoft 365

Excel

Outlook

Job description

Our team members enjoy competitive salaries, a well-rounded benefits package, generous paid time off (including 25 holidays, vacation, and sick leave), and an array of professional development opportunities. We’re always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions – personalized to every student.

Job Posting End Date: Deadline to apply is 11:59 PM on 10-19-2026

Job Title: Sr Support Rep, Florida Scholarship Programs

Contract Type: Employee

Annual Salary: $41,262.00 - $77,160.00 (Support staff salary will be based on internal equity and experience)

Location: FL - HOME OFFICE

Job Description Summary: Our Mission is to equip students for success by developing and delivering highly effective digital learning through an intuitive online platform. FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.

The Position: Position General Summary: The Senior Support Representative, FL Scholarship Programs performs operational and customer support functions specific to supporting school choice programs in Florida.

Essential Position Functions:

• Liaise between parents, affiliated school partners, and FLVS to ensure streamlined communication of accurate scholarship/FLVS information
• Authorize the placement of scholarship-funded students into their requested courses at FLVS and work with the private schools and FLVS enrollment teams to ensure timely registration
• Work proactively with internal and external organizations to address complex customer needs and to elevate concerns as needed
• Manage customer inquiries across written and verbal channels, triaging and escalating issues to the appropriate teams to ensure effective resolution
• Review and process course cancellation requests, ensuring compliance with established procedures
• Initiate and process course drops for non-response or nonpayment, maintaining accurate records and communication
• Track, measure, and achieve defined department priorities and metrics specific to increasing revenue and customer service
• Keep abreast of school choice options for Florida students
• Participate in developing the standard operating policies and procedures for the department
• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others

All work responsibilities are subject to having performance goals and/or targets established (These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)

Minimum Requirements:

• Education/Licensure/Certification: Associate’s degree; or equivalent combination of education and relevant experience
• Experience: Three years’ high-level administrative and customer service experience
• Data input and MS Office software experience
• Knowledge, abilities and skills: Knowledge of Microsoft 365 including intermediate proficiency with Excel and Outlook.
• Strong, documented attention to details and customer satisfaction
• Excellent verbal and written communication
• Skills in working in a detail-oriented, deadline-driven environment
• Ability to prioritize tasks while maintaining consistent level of quality
• Strong interpersonal and customer service skills
• Excellent organizational skills, such as scheduling and preparing materials on a timely basis

JOB KNOWLEDGE AND SKILLS

Team member carries out essential job functions with accuracy, engages in ongoing and relevant professional learning, applies new knowledge effectively, and demonstrates mastery of job-specific skills

PRODUCTIVITY

Team member produces high quality work, meets organizational and departmental deadlines, balances multiple responsibilities, manages time effectively, and seeks ways to improve processes and productivity

COMMUNICATION

Team member communicates clearly in written and verbal formats, collaborates effectively, demonstrates professionalism in all interactions, exhibits strong interpersonal skills, and contributes to a positive team and professional community

CUSTOMER FOCUS

Team member addresses the needs of internal and external customers, analyzes problems effectively, contributes to innovative solutions, seeks opportunities for improvement, and successfully adapts to change

Physical Requirements and Environmental Conditions:

Location: Remote

Frequency of travel: Occasional travel is required for meetings, trainings, and conferences; location may vary and may require overnight stays

Light physical activities and efforts required working in an office environment (Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)

About Florida Virtual School

We believe people thrive when they’re given freedom, trust, and the opportunity to make a difference. That’s why we empower our talented instructors and dedicated support staff with something unique—equal parts flexibility and support. With opportunities at Florida Virtual School, FlexPoint, and Florida Scholars Academy, we inspire students to believe the sky’s the limit and support schools across the nation. Our Commitment At Florida Virtual School (FLVS) and FlexPoint we value our dedicated team of instructors and support staff. Our values of excellence, innovation, community, balance, and communication create a work environment in which everyone feels confident and appreciated. Our organization and team members do more than just talk about our values; we live them and rely on them to be the foundation of everything we do.

We Value Veterans

Chapter 295, Florida Statutes, sets forth certain requirements for public employers to accord preferences, in appointment, retention, and promotion, to certain veterans and certain family members of eligible veterans who are Florida residents. The relevant portions of the law apply to “the state and its political subdivisions.” School districts are subject to the requirements of Chapter 295 and preference will be given accordingly.