Remote Senior Site Reliability Engineer — Healthcare IT

Harris Computer; Lorida (FL); Remote; USD 90,000 - 135,000; Full time

Job summary

Altera Digital Health is seeking an Expert Site Reliability Engineer to lead complex hosting projects for US clients. This role combines systems engineering leadership, architecture design, and mentorship to ensure secure, high-performance environments. You will guide cross‑team efforts, document architectures, and mitigate risk while delivering exceptional client satisfaction.

Remote U.S. role with occasional after-hours, on-call support, and up to 25% travel.

Qualifications

• Deep expertise in systems engineering and technical architecture.
• Proficiency in designing and documenting complex system integrations, data flows, and infrastructure components.
• Strong understanding of security considerations and performance requirements in hosted environments.
• Proven ability to identify and mitigate technical risks.
• Experience with control systems and proactive issue resolution.
• Excellent technical documentation skills (architecture design documents, configuration guides).
• Strong problem-solving and analytical capabilities.
• Ability to provide technical guidance and support to clients and internal teams.

Responsibilities

• Provide continuous technical guidance and support to clients, ensuring their ongoing success.
• Collaborate closely with internal technical teams to facilitate the successful implementation and integration of proposed solutions.
• Partner with business stakeholders and Technical Account Managers (TAMs) to translate business requirements into robust, industry-standard, and Altera-aligned solutions.
• Develop and document comprehensive technical architectures for clients, encompassing infrastructure, data flow, integration points, domain trust, security, and performance.
• Design and document the integration of diverse systems, components, and third-party services to create detailed application environments.
• Create clear architectural diagrams and documentation to effectively communicate designs to the account team.
• Identify potential technical risks and proactively develop and implement mitigation strategies.
• Address challenges related to project deliverables and client environments, ensuring smooth execution.
• Conduct weekly reviews of control systems for assigned clients and take appropriate actions to mitigate issues.
• Contribute to the development and refinement of internal processes and best practices within the SRE team.
• Maintain high levels of quality and client satisfaction for assigned accounts.
• Collaborate with the PMO for resource allocation and provide technical input during project status meetings, resolving technical roadblocks.
• Oversee architecture and technical delivery to enhance the hosting experience for clients.
• Work in coordination with, or under the mentorship of, a Site Reliability Architect or Principal Site Reliability Engineer, while also providing mentorship, education, and leadership to other SREs.
• Maintain comprehensive technical documentation for clients, including architecture design documents, configuration guides, and release notes.

Skills

System architecture

Technical guidance

System integration

Security & performance

Risk mitigation

Documentation

Problem solving

Client guidance

Leadership

Communication

Mentorship

Education

Bachelor's degree

Job description

Altera Digital Health is seeking an Expert Site Reliability Engineer to lead complex hosting projects for US clients. This role combines systems engineering leadership, architecture design, and mentorship to ensure secure, high-performance environments. You will guide cross‑team efforts, document architectures, and mitigate risk while delivering exceptional client satisfaction.

Remote U.S. role with occasional after-hours, on-call support, and up to 25% travel.