Remote Senior SaaS Application Support Specialist

Exiger; McLean (VA); Híbrido; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work policy

Descripción de la vacante

Exiger is the AI partner for supply chain and procurement automation, seeking a Senior Application Support Specialist to deliver world-class SaaS customer support. You will engage with internal teams and customers, troubleshooting issues across our product suite with strong communication and ownership.

This full-time role offers remote or hybrid work, EST hours (8:00 AM–5:00 PM), and requires US Citizenship with the ability to obtain Top-Secret clearance after the first year.

Formación

• 4+ years of application support in a technical environment (SaaS preferred).
• Experience with SAAS applications and cross-functional collaboration.
• Familiarity with Unix/Linux OS, Bash, Perl, Python, and SQL scripting.
• Excellent written and verbal communication skills.
• Ability to independently manage projects and meet deadlines.

Responsabilidades

• Develop extensive working knowledge of the product suite.
• Own projects and process-improvement initiatives from planning to completion.
• Provide end-user support via phone, email, and in-person.
• Coordinate and validate new implementations and upgrades.
• Collaborate with Product, Development, and Infrastructure teams to resolve issues.
• Participate in on-call rotations and incident management.

Conocimientos

SAAS applications

Unix/Linux

Bash

Perl

Python

SQL

Communication

Project management

On-call

Herramientas

Salesforce

Zendesk

ServiceNow

Jitbit

Desk.com

Jira

Descripción del empleo

Exiger is the AI partner for supply chain and procurement automation, seeking a Senior Application Support Specialist to deliver world-class SaaS customer support. You will engage with internal teams and customers, troubleshooting issues across our product suite with strong communication and ownership.

This full-time role offers remote or hybrid work, EST hours (8:00 AM–5:00 PM), and requires US Citizenship with the ability to obtain Top-Secret clearance after the first year.