Remote Senior Product Manager, Provider Experience

Parachute Health; Bridgeport (CT); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health Savings Account

401(k) Retirement Plan

Equity Incentives

Annual bonus: up to 15%

Remote-first culture with NYC office

Flexible vacation

Summer Fridays

Home office stipend

Learning and development stipend

Job summary

Parachute Health is a fast-growing wellness tech company transforming post-acute care by powering a nationwide network of clinicians with a digital ordering platform for home medical equipment and supplies.

You will work with your product team, stakeholders, and customers to build our product across a large, nationwide network. Your impact will be measured by improved clinician ordering, better patient outcomes, and scalable growth of the platform.

Qualifications

• Bachelor's degree in a technical, scientific, or quantitative field, or equivalent experience.
• Experience with EHR integrations or healthcare data standards HL7 and FHIR.
• Willingness to travel to customer sites/conferences (1-2 trips per quarter).
• Ability to thrive in a fast-paced startup with undefined processes.

Responsibilities

• Align your balanced product team on a clear strategy and prioritize work to maximize user outcomes, customer satisfaction and business growth.
• Build artifacts that help unify the organization (roadmaps, product briefs, etc.).
• Define and measure success metrics.
• Define methods for customer feedback loops.
• Partner with Customer Success, Implementation and Marketing to reduce onboarding and ordering friction and use usage data to improve the ordering flow.
• Collaborate with marketing and operations to bring products to market.
• Coordinate across the organization, customers, and partners to articulate and execute product decisions.

Job description

Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers to help patients get the life-saving products they need at home. Since launching, we've connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states and helped 15M+ patients. What started as a DME ePrescribing tool has become the order management platform of choice for home medical equipment.

Join our team and make a difference in patient care.

You will work with your product team, stakeholders, and customers to build our product across a large, nationwide network of clinicians. Your impact will not only be seen in the lives of the patients who receive timely and adequate care but also in the way our healthcare system operates by increasing digital connectivity across the system.

Work with current and potential partners to aid in customer research, business development, feedback collection, and product planning for your roadmap.

Product Development Delivery

Align your balanced product team on a clear strategy and prioritize work in progress to maximize user outcomes, customer satisfaction and business growth.

Build artifacts that help unify the organization (roadmaps, product briefs, etc.).

Help define and measure success metrics.

Define methods for customer feedback loops.

Partner with Customer Success, Implementation and Marketing to find friction in onboarding and ordering, and use what you learn from usage data to make Parachute the default way clinicians order HME.

Collaborate with marketing and operations to bring products to market.

Work with customers and external stakeholders to develop solutions.

Collaborate with marketing and operations teams to develop and get products to market.

Coordinate across the organization, customers, and partners to articulate and execute product decisions.

You are analytical, using data to clarify decisions wherever possible.

You build the right thing, with a bias towards delivering customer value based on goals and metrics.

Ambiguity & Risk Management: You have past successes driving software products forward, ideally at a startup. You cut through ambiguity, comfortable taking calculated risks and making decisions under uncertainty.

Travel

You are located within the United States and are willing to travel to customer sites and/or conferences (1-2 trips per quarter).

Bachelor's Degree in a technical, scientific, or quantitative field, or equivalent experience.

Experience with EHR integrations or healthcare data standards (HL7, FHIR).

You aren't someone who can only thrive in highly structured environments. We are a fast-paced startup where processes are still being defined and refined.

You're not simply a project manager or product owner.

• Medical, Dental, and Vision Coverage: Company-funded contributions to your Health Savings Account.
• ~401(k) Retirement Plan
• ~ Equity Incentive Plan
• ~ Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance.
• ~ Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.
• ~ Flexible Vacation Policy
• ~ Summer Fridays: 5 additional Fridays off during the summer (separate from PTO).
• ~ Home Office and Wellness Stipend
• ~ Annual Learning and Development Stipend

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We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment.