Remote Senior Product Designer, Knowledge Graph

Remote; San Francisco (CA); Remote; USD 106,000 - 127,000; Full time

Benefits offered by this job

RSUs

Remote work

Job summary

Grafana Labs is seeking a Senior Product Designer for Grafana Cloud’s Knowledge Graph to join a distributed Product Design team. You’ll help design the context layer powering the entity graph, catalog, and RCA workbench, enabling engineers, SREs, and analysts to understand system dependencies and resolve incidents faster.

You will develop deep expertise in the product area, user personas, and workflows, guiding tailored, role-driven experiences.

Qualifications

• 7+ years of relevant design experience working on B2B/enterprise software products, ideally designing tools and services for developers or other highly technical users.
• A portfolio of effective designs for complex products delivered in a fast-paced environment.
• Experience running qualitative research in complex fields, building empathy with users and humans, their needs and pain points even when you have very little in common with them.
• Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations.
• Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind.
• Attention to detail and willingness to learn about a complex, very technical product space.
• Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy.

Responsibilities

• Enabling customers to easily understand and explore how their systems connect to each other.
• Translate research and data to experiences that are easy to digest and break down complexity.
• Tailor the experience to different target audiences, covering multiple user perspectives.
• Work cross-functionally with peers and leaders in engineering, product management, technical writing, and GTM functions.
• Prioritise for delivering impact while balancing business priorities, customer wishes and technical considerations.
• Document user needs and pain points, design directions, UX trade-offs, and detailed designs for specific features and enhancements.
• Execute research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and Grafana user community.

Skills

B2B/enterprise design

Remote collaboration

Qualitative research

Cross-functional teamwork

Complex product space

Job description

Grafana Labs is seeking a Senior Product Designer for Grafana Cloud’s Knowledge Graph to join a distributed Product Design team. You’ll help design the context layer powering the entity graph, catalog, and RCA workbench, enabling engineers, SREs, and analysts to understand system dependencies and resolve incidents faster.

You will develop deep expertise in the product area, user personas, and workflows, guiding tailored, role-driven experiences.